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Customer Service Human Resources

Wausau, Wisconsin, United States
August 31, 2017

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Doug Williams

**** ******* ** # *

Wausau Wisconsin 54401



Ability to combine patience, determination and persistence to troubleshoot

Internal and external client issues and handle challenges with a proven history of continuous improvement and increased productivity.

Proven record of strong leadership skills used to train and motivate team members using positive and effective communication skills.

Possess positive and effective decision making skills.

Work History

1979 – 06/2016 - Gordon Aluminum Industries – Schofield, WI

Manager of Die Shop and Extrusion

9/2016 – 11/2016 - Weinbrenner- Merrill, WI

Human Resource Assistant

11/2016 – 8/2017 - Old Castle Building Envelope – Wausau WI

Continuous Improvement – Inventory Control- Material Handling


Worked with vendors in the ordering, receiving and production of product.

Maintained press tooling supplies, extrusion parts.

Created purchase orders and maintained adequate stock for 2 departments.


Supervise and maintain the work schedule for a 5 shift operation

Evaluate employee performance, monitor attendance, verify and monitor payroll hours and handled disciplinary actions.

Monitored equipment and generated detailed maintenance work orders as required minimizing downtime and improving utilization.


Trained individuals in all aspects of department operations and equipment

Practice and teach lean manufacturing processes.

Instruct and promote ISO 9001 procedures established by the company.

Implement cross training matrix, schedule and assist in training of extrusion duties.

Train and instruct employees in practice of strong safety procedures.

Possess strong leadership skills used to train and motivate team members

Established detailed work instructions for various operations and implemented training schedule.

Customer Service

Actively involved in preliminary discussions with customer’s regarding product development and offered alternative design solutions as needed.

Work with estimating with product layout, and design.

Reviewed internal and external blueprint drawings for conflicting tolerances and fit or function issues of product.


Created and maintained product pricing matrix for customers which directly reduced lead-time by 30%.

Processed schedules and production orders and made decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.

Developed budgets and approved expenditures for supplies, materials, or human resources, ensuring that materials, labor, or equipment were used efficiently to meet production targets.

Created detailed and specific process instructions and standard operating procedures.

Developed job description and various forms for human resources.

Created and implemented attendance program and set up attendance log sheets.

Worked directly with Human Resources in reviewing applicants, interviewing and hiring process.

Reduced tooling costs an average of 25% by working with vendors

Created and maintained product standards book that was distributed to customers as a generic order catalogue.

Developed quoting system for purchasing of tooling to reduce lead-times by 25%.

Set up and initialized 5 S within my departments.

Created and maintain new forms and spreadsheets via Word and Excel.

Proficient in many computer programs, worked with ERP system (SyteLine) to run scheduling, purchasing and planning.

Created inventory management system to document and identify product Received in and maintain ERP system to track material usage and movement.

Education Post-Secondary Education

Lean manufacturing

Value Stream mapping

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