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Customer Service Accounting

Oak Park, Illinois, United States
August 31, 2017

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Ryan N. Smith

Oak Park, IL *****

Phone: 312-***-****

Career Summary

Highly motivated and quality-oriented professional with more than 7 years of accounting and customer service experience. Recognized for strong analytical thinking, communication and relationship-building skills. Possess a high ambition to transfer the communication and customer service experience to benefit the growth and development of an organization.

Professional Experience

Staff Accountant (February 2017 - June 2017) Insureon - Chicago, IL

● Prepare journal entries, record cash, ach, and credit transactions, and account reconciliations.

● Create bills and Invoices for A/P & A/R accounts.

● Maintained the general ledger system.

● Analyzed and process premium finance agreements for client contracts

● Liason between Account Managers and Clients regarding account discrepancies

● Assist with month-end close processes as needed.

● Work with IT support, gain knowledge of financial reporting systems.

Jr. Staff Accountant (October 2015 - February 2017) Cunningham Group (Accounting Principals) – Elmwood Park, IL

● Preparing and inputting journal entries into general ledger

● Process all cash and ach transactions

● Maintaining financial records for companies by analyzing balance sheets and general ledger accounts

● Preparing and balancing bank reconciliations and recording cash transactions

● Assisting with month-end account analysis, closing and reporting of financial results

● Posting adjusting journal entries

● Process, print and disburse checks for clients, reimbursements, refunds, and petty cash

● Maintaining daily cash receipts and disbursements

● Processing employee accounts expense reports

● Process and open mail

● Handle all accounting client and vendor concerns

Bookkeeper/Facilities Coordinator (June 2015 – August 2015) Kelly Services – Oak Brook, IL

● Prepares financial reports by collecting, analyzing, and summarizing account information and trends.

● Maintains subsidiary accounts by verifying, allocating, and posting transactions.

● Balances subsidiary accounts by reconciling entries

● Maintains general ledger by transferring subsidiary account summaries

● Balances general ledger by preparing a trial balance; reconciling entries using Excel spreadsheets

● Maintains historical records by filing documents. Perform monthly client audits

● Enter and process all vendor work orders that must service to our clients and vendors

Assistant Manager/ Accounting Clerk (September 2011 – Present) My Bouquet Florist- Chicago, IL

● Supervise 2-3 employees on a daily basis and control the work environment

● Responsible for ensuring adequate levels of inventory via sales analysis including all flowers and supplies needed

● Handle all cash and credit transactions also include balance daily general ledger and register receipts

● Enter all invoices from suppliers, pay all creditors, and bill all invoices

● Keep record of all suppliers paid and ledger current

● Assist customers with floral selections and resolve all customer disputes

● Open new business accounts while marketing new products and strengthening current relationships

Accounting Clerk (July 2006- June 2009) Blatt, Hasenmiller, Leibsker & Moore- Chicago, IL

● Process requisitions for approval of wage garnishments.

● Reconciled, posted & applied payments received via lockbox and other means.

● Notify debtors of outstanding & paid-in-full accounts.

● Balance Daily & Weekly Ledgers


Chicago State University- Chicago, IL

June 2014 – December 2017



• Microsoft Office ( Excel, Outlook, Word, Powerpoint)

• Quickbooks

• Peachtree

• Concur Expense


• Peoplesoft Oracle

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