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Customer Service Manager

Canal Winchester, Ohio, United States
August 31, 2017

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Highly flexible and versatile IT professional with experience working as an individual contribution and in a team environment. CompTIA A+ Certified individual. Skilled in the areas of food service and customer service. Driving, Open-minded, dependable with a passion to bring technology to the food industry. With years of in customer service witch made me an advent listener, calm under pressure while always have a professional manner. PROFESSIONAL & TECHNICAL SKILLS

Problem Solving and Conflict Resolution.

Prioritizing and completing tasks and projects.

Proficient in Microsoft Suite, Windows OS

Troubleshooting PCs

Ability to understand, disseminate, and implement policy and procedures.

Training and developing team members.


Per Scholas IT Training, Columbus Ohio

CompTIA A+ certified June 2017- August 2017

Columbus Culinary Institute, Columbus, Ohio

Associate of Applied Science, Culinary Arts June 2009 - February 2012 PROFESSIONAL EXPERIENCE

Steak N’ Shake, Columbus, Ohio

Cook/Grill Associate and Cashier

October 2016- June 2017

Preparing 100’s of STEAKBURGER sandwiches, melts, and all other grill products daily.

Followed Ohio Department of Health regulations when cleaning store equipment including: grill, fryers, work stations, etc.

Processed over 50 cash, credit and coupon transactions quickly and efficiently utilizing store POS system daily.

Assisted in other store capacities such as Food Prep Operator, Drive Thru Operator, and Line Cook/Dressing Table Operator.

Sonic Drive-In, Columbus, Ohio

Co-Manager October 2012- October 2016

Reviewed resumes, conducted interviews, and hired 12-15 employees annually.

Trained three assistant managers annually in financial duties to include store deposits and additional management tasks.

Ordered appropriate quantities of store food and supplies to ensure store efficiency.

Conducted weekly inventory counts of store products.

Completed weekly feedback sheets detailing store sales, labor efficiency, and service productivity. Assistant Manager July 2010 - October 2012

Produced and maintained work schedules for 150- 225

Trained 60 new crewmembers in order processing, preparing products, and appropriate sanitation of work area based on corporate regulations.

Resolved close to 720 customer complaints.

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