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Technical Support Customer Service

Houston, Texas, 77016, United States
August 31, 2017

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**** ********* ** *** ***

Houston, TX 77016



Sodexo and Aramark

Bartender Houston, TX 10/15-Present

●Maintain cleanliness of the bar and lounge area

●Accurately take beverage orders from guests and deliver within established time frame

●Prep and set up morning and afternoon buffet for United members

●Set up and prepare presentations for new products

●Promote the sale of new drinks per company policy


General Cleaner Houston, TX 03/13-10/15

●Maintain cleanliness of the airport restrooms, concourse, and break rooms

●Attend weekly meetings, train new employees, and keep up to date on OSHA requirements

Answer Systems

Operator Houston, TX 07/13-03/15

●Answer and dispatch calls appropriately to Doctors and Professional Businesses

●Taking and relaying messages on an emergency basis for patients and clients

Visiting Angels

Home Health Aide Houston, TX 07/09-Present

●Provided in-home care to elderly, disabled, and ill people.

●Provided many different services, including bathing, dressing, and housekeeping, also administering simple prescribed medications as well as vital signs and blood sugar checks.

Dish Network Alvin, TX 11/10-10/12

Advanced Technical Support (Dr. Dish)

●Provided advanced technical support service through one-call resolution to establish a long-term customer relation by troubleshooting technical issues over the phone, or scheduling a technician to the customer’s home

●Accurately respond to questions and assist technicians, dispatch and customers with product features, installation, setup, troubleshooting and hardware operations, as well as modifying new and existing work orders

●Assisted Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support

●Assisted customers with their billing and payments needs and accepting payments via credit card and checks

●Up sold multiple entertainment products and services as well as hardware systems and accessories

●Maintained the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc

Reed Elsevier Houston, TX 11/09 – 11/10

Product Support Specialist I

●Health Education Support, with an emphasis on Nursing Education Review and Testing

●Responded to all Review and Testing customer support inquiries accurately and effectively, following established procedures and ensured customer's expectations are met or exceeded

●Responsible for next business day turnaround on all customer e-mails

●Handled incoming calls in real-time mode, with follow-up to messages to be handled within 24 hours to faculty members, students, and sales reps

●Responded to requests for new and current Review and Testing packages

Technology Partners (Elsevier) Houston, TX 04/09 – 11/09


●Provided front desk receptionist duties, including general office functions

●Created student Eligibility ID’s, which provided prospective nursing students access to testing centers

●FedEx Ship Manager-International and Domestic, responsible for all incoming USPS mail distribution

CDI Engineering Solutions Houston, TX 02/08 – 2/09

Project Aide/Receptionist

●Provided front desk receptionist duties, including general office functions

●Answered multi-line telephone system, directing all calls to appropriate individuals

●Managed corporate calendar of multiple conference rooms

●Made arrangements for rental cars reservations, intake, and return, as well as ordering catered lunches

●Participated in on-the-job training and development (Marian, Smart Plant Foundation, etc.)

Prostaff (CDI Engineering Solutions) Houston, TX 11/07 – 02/08


●Managed the company’s lobby area. Greeted and directed all visitors, including vendors, clients, job candidates and customers. Ensured completion of paperwork, sign-in and security procedures. Handled special administrative projects, as well as overflow work from department and executive assistants. Answered incoming calls.

Mercer Human Resources Consulting Houston, TX 01/06 – 10/07

Benefits Help Desk

●Customer service for call center environment with high incoming call volume, achieving quality goals of 96% or higher

●Assisted employees with medical/leave benefits information,

●Supported all functions of Human Resources with emphasis in employee relations, recruitment, benefits administration, and retirement and savings, payroll issues, and PTO (paid time off, vacation hours)

●Assisted with fulfilling special requests by the client such as handbook requests, W-2 duplicate copy requests and assisting Total Absence Management coordinators with completing time-sensitive tasks/workflows

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