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Quality Manager

Durham, North Carolina, United States
August 31, 2017

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**** **** *** ****

Creedmoor, NC *****

Cell 919-***-**** e-mail:

OBJECTIVE: To obtain a professional or technical position that provides a challenge and allows me to use my skills, education, and experience to an optimum level. Open to career change.

EDUCATION: University of North Carolina at Chapel Hill – Bachelors Degree, Industrial Relations with

Minor in Geology

Center for Degree Studies, Scranton, Pa., Electronics Technology Courses

Durham Technical Institute, Information Technology Curricullum-4 Courses

EXPERIENCE: Self-Employed, Creedmoor, Raleigh/Durham NC and surrounding areas. Auto Mechanic (February 2013-Present).

*Automobile repairs ranging from brakes to timing belts/water pumps, head gaskets, wheel bearings, A/C systems, alternators, starters, compressors, and many other repair and replacement parts.

Rapiscan Systems, Inc.-Garner, NC. QA Engineer (January 2012-January-2013).

*Led Quality organization on ECP (Entry Control Point) project which consisted of system integration of security equipment for the Department of Defense (Army).

*Was primarily responsible for the 4 successful FAT’s (Factory Acceptance Tests) which totaled 157 FOB’s (Forward Operating Bases) within 12 month period destined for Afghanistan (primarily Bagram and Kandahar).

*Implemented bar code scanning system and created database for component tracking.

*Created/established spreadsheets/databases for quality statistics posted to shared drives.

*Component and system level testing of all IR cameras, PTZ cameras, dome cameras, turnstiles, pop-up barriers, drop arm barriers, command and control nodes, and other electronic/electrical/mechanical equipment which make up a FOB.

*Utilized FMEA to reduce component failures during FAT testing from 112 failures in FAT #1 to 7 failures in FAT #4 (average FAT consisted of 1200 pieces of equipment).

*MRB responsibilities for disposition of suspended/non-conforming equipment.

*Initiated SMR’s (suspended material reports) for defective or non-compliant material.

*Authored SOP’s to support Quality requirements per contracts and SOW..

*Established lean Quality System for all test records and documentation control.

*Also supported Quality Engineering requirements for Portal X-Ray trucks for the CBP (Customs and Border Patrol), and Homeland Security.

Anderson’s Marine Service-Butner, NC. Auto Mechanic (Sept. 2010- Dec. 2011).

*Basic to advanced level auto repair and/or preventive maintenance.

Unemployed, ESC. (March, 2009-August 2010).

Computer Task Group-Lenovo, USFC, Greensboro, NC. Supply Chain Analyst (February 2008-February 2009).

*Primary responsibility was to get returned Laptop products through the administrative part of a refurb process and back on the market via a surplus web outlet.

*Reduced total cycle time for process from 45 days to 5 days within 6 months.

*Led refurb team to accomplish an average of $1.5 million/month in sales via the web.

*Dealt with people all over the world in accomplishing the above goal.

*Advanced level Microsoft Excel skills (V-lookups, Pivot tables, etc.).

*Received three awards; Above and Beyond Award, Employee of the month award, and Team Refurb Award which came with a cash bonus.

*Attended Staff and Business Review meetings to discuss and improve on KPI’s.

*Utilized Lotus 1-2-3 and Lotus Notes as well as well as database search/query tools such as Hyperion/BRIO, DB2, and other relational databases.

*Became yellow and green belt certified, utilized value streaming on a regular basis.

Anderson’s Marine Service-Butner, NC. Auto Mechanic (July 2003- October 2007). *Basic to advanced level auto repair and/or preventive maintenance.

*Work performed ranging from brake jobs to major engine overhauls.

Triem Electric Motors, Inc.- Carrboro, NC. Quality/Process Technician (August 2001-

July 2003).

*Responsible for auditing all products and processes from receiving to finished goods for fractional horsepower electric motor manufacturing.

*Assisted in resolving quality issues with vendors and customers.

*Initiated engineering changes and process/product deviations in order to comply with quality standards.

*First piece auditing of all set-ups and machine changeovers.

*Entered new product specifications in computer system and updated continuously.

*Assisted in preparing a Quality System in order to apply for ISO registration.

Aerotek Contract Engineering Services-Wandel and Golterman ATE Systems, RTP, NC. Systems Integrator (January 2001-March 2001). *Systems build responsibilities for the ATE (automated test equipment) organization.

*Installed, wired, and otherwise integrated devices such as (but not limited to) PCI modules (power control interfaces), BPE’S (backplane emulators), DIG’s (digitizers), AWG’s (arbitrary waveform generators), TRL’s (transfer/receive/loopback modules), BSM’s (balanced switch matrix modules), and devices including optical based products.

*PLC programming and functional testing of high speed Internet products including ADSL, SDSL, IDSL, (digital subscriber line technologies; asynchronous, synchronous, and integrated), CSC’s (chassis switch channels), and various uplink technologies.

Aerotek Contract Engineering Services-Square D, Raleigh, NC. Lead Engineering Technician-Advanced Manufacturing (November 1999-November 2000)

*Primarily accountable for the functions of the pilot cell area.

*Built and developed prototype units to include point to point wiring and routing of power and control wiring for high-voltage AC Drive Controllers (Enclosed Drives).

*Utilized schematics, drawings, prints, wiring diagrams, and other technical resources.

*Planned and implemented training strategies for interplant employees on the work

instructions developed in the pilot cell area. Edited and revised work instructions, drawings, and prints.

*PLC programming of AC Drive Controllers.

Data General Corporation -Apex, NC- 3D X-ray Inspect and Repair Technician (September 1997-September 1999).

*Operated/adjusted/maintained HP scanned beam laminography X-ray machine.

*Inspected/Evaluated results of X-ray inspection on all PCBA’s for compliance to

company and industry workmanship standards (IPC-610).

*Repaired all defective product using a variety of techniques and equipment.

*Microscopic evaluation and repair (or replace) of all varieties of surface mount devices

to include all types of fine pitch QFP’s, BGA’s, DIP’s, LED’s and surface mount connectors.

Sanmina Corporation-RTP, NC-Quality/Process Technician (December 1996-September 1997).

*Audited PCB’s for compliance to IPC-610 class 1, 2, and 3 workmanship standards.

*Collected, analyzed, and published all quality statistics utilizing SPC techniques.

*Assisted in the development and implementation of work cell (team) concept.

*Analyzed process capabilities, established control limits, and defined variables.

*Interfaced with customer source engineers to identify and resolve quality issues.

*Initiated process deviations when necessary to insure quality goals are met.

*Assisted in getting company ISO 9002 certified, evaluated and revised quality system and quality records to comply with 9002 requirements.

*Responsible for reducing quality defects (DPM) and improving FPY on all products.

U. S. Assemblies R.T.P., Inc. - Raleigh, NC - Quality Assurance Manager

(January 1995 - November 1996).

*Managed Quality Assurance group/primary contact person between company and customer during startup phase of computer monitor manufacturing facility.

*Developed and authored corporate Quality Plan.

*Established criteria for operator certification and de-certification in key areas.

*Authored procedures related to quality and developed comprehensive quality manual.

*Organized and analyzed all empirical data gathered during audit functions.

*Generated and reported quality statistics to general manager and customer.

*Negotiated all quality discrepancies between company and customer.

*Responsible for maintaining ISO 9002 certification (subject to random audits).

References available upon request

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