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Manager Sales

Location:
Ash, North Carolina, 28420, United States
Posted:
August 31, 2017

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Donna M. Silkworth

*** ********* **

Calabash, N. C. 28467

910-***-****

CAREER OBJECTIVE

Skilled banking professional with over 40 years in the business. Backround in sales, service, and operations. Frequently recognized for outstanding performance.

PROFESSIONAL EXPERIENCE

Key Bank, Columbus Trust

RELATIONSHIP MANAGER

Ensured that the financial center goals were met or exceeded.

•Ensured that Financial Center operations were operating effectively and efficiently and client’s needs were met.

• Developed an annual market plan

• Responsible for ensuring that the Financial Center was staffed with team oriented,

• Used coaching models on a daily basis to reinforce selling behaviors.

• Led team meetings.

• Focused on cross selling and referrals

MANAGER

Managed day-to-day activities off the Financial Center and ensured appropriate staffing levels.

• Primary service provider for clients and identified sales opportunities with probing questions.

• Handled complex service issues to ensure customer satisfaction.

•Ensured compliance with regulatory security and internal controls to include reconciliation of accounts and timely completion of all Financial Center tasks.

• Ensured that all team members were providing distinctive quality service.

• Developed actions plan for areas of improvement and celebrated successes.

• Ensured all compliance with corporate policies and procedures were met to reduce

loss exposure for both fraud and teller differences.

• Facilitated weekly and monthly meetings to include skill building activities.

EDUCATION

•Attended State University of New York

•Graduated American Banking Institute

•Relationship Management School

•Business Banking Certification

•ADDITIONAL SKILLS

•Standard PC skills

•Proficient with banking systems

•Provided leadership through coaching,training and mentoring client relations representatives.



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