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Customer Service Administrative Assistant

Hyattsville, Maryland, United States
August 31, 2017

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Kimberly R. Corum

**** ********* *******, ***********, ** 20785

Cell: 240-***-****


To obtain a challenging administrative position contributing to successful day-to-day operations. I am purposeful with good organizational skills that supports 30 years in administration, 20 years concierge experience, extensive medical background, diverse customer service abilities, 20 years of Property Management. I am approachable and collaborative and with a willingness to learn, as well as to teach. I also have strong interpersonal, team leadership, excellent communications skills in person, on the phone and in writing.

Highlights and Skills:

• Microsoft Office (Word, Excel, 365 outlook)

• Scanning, Copying

• Quicken, Quickbooks

• Collections

• Dispatching and Switchboard

• Rent Roll, Jenark

• Misys: (Visions, Touch works, All scripts PM)

E-Screen(Drug Screens)


• Centricity

• Share Point

• Calt access, Hub Web, Remedy

• Vocal Com

• Care Console

• Jabber Video





• Raiser Edge

• Pharmacy Technician



Front Office Specialist

Concentra Urgent Care

03/2017 to 07/2017

Check in and out patients that are coming in for “Drug Screens, DOT and NON DOT Physicals, Urgent Care and New Injuries.

Scheduling Return and Physical Therapy appointments and giving the patient their proper paperwork.

Reporting DOT CDL license to the National Registry.

Distribute any medications that the Doctors prescribe.

Maintain medical records and filing.

Working with insurances and copays.

General customer services duties as well.


Corporate Brokers/Howard University Hospital

11/ 2016 to 12/ 2016

Scheduled over 60 patients a day for different Specialist as well as mainly the cancer center

Scheduled patients for chemo and radiation

Responsible for general office duties.

Specialist on Call Rep

The Addison Group/Hire Strategy

01/ 2016 to 03/2016

• Worked with Teleneuro and Telepysch patients that came into the emergency room.

• Entered demographics, verified Jabber Video checks for the Doctor, verified Faxes,

• Dispatched Doctors for the patient to be seen.

• Remains current in required and voluntary training in order to adapt to best practices and changing needs of the organization.

• Verifying Insurances Benefits

Patient Service Representatives/Telecommute

The Stowe Group/ AMC Healthcare

11/ 2015 to 12/2015

• Receives inbound calls only.

• Made outgoing calls to patients to engage in preparation for receipt of Telehealth devices.

• Schedules Field Technician visits for installation of medical devices.

• Educates patients on the importance of taking daily biometric readings.

• Escalates any unresolved patient issues to patient services team leaders, as appropriate.

• Made sure documents were accurate and comprehensively based on requirements of protocols and current organization policies and procedures.

• Ensure that all work is performed in accordance with quality system, corporate and departmental policies and procedures.

• 100% Remote

• Monitor patients that took daily readings of blood pressure, weight etc.

• Worked with adherence, installations and pick-ups.

• Trouble shooting problems by assisting patient on how to reset their Modems and the best area to put their modem.

• Verifies data integrity by performing regular audits and screenings to identify and correct errors and inconsistencies

Call Center Rep/ Safety Adviser

Telesis/ Department of Transportation

4/2015 to 10/ 2015

• Able to handle confidential and sensitive information. Made 65 to 120 inbound and outbound customers per day.

• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

• Maintains call center database by entering information.

• Updated job knowledge by participating in educational classes for the job.

• Ability to multitask in a fast-paced environment.

Tier 1.5 IT Help Desk

Insight Global/Qutech

9/2013 to 2/2014

• Working in a call center environment.

• Answered emails from Agent/Brokers and Consumers.

• Triage Emails into the proper folders and sent reports that went to the Federal Government.

• Created Remedy tickets.

• Reset passwords for Agents and Consumers.

• Able to handle confidential and sensitive information.

• Technologically savvy in handling of administrative practices.

• Strong commitment to quality work, customer service and high productivity.

• Strong written and verbal communication skills

• Proven management skills, including ability to supervise and mentor beginning-level development direct reports

• Knowledge of the utilization of information systems to support fund raising activities.

Customer Service Rep/Call Center/ Reconciliation Investigator Rep

Randstad USA/United Healthcare

09/2012 to 05/2013

• Made 100 inbound and outbound calls a day.

• Strong written and verbal communication skills

• Scheduled Members for the House Call Service.

• Assisting members with customer service issues.

• Ability to multitask in a fast-paced environment.

• Strong commitment to quality work, customer service and high productivity

• Sending out reminder letters.

• Updated Medicare accounts for members of United Healthcare that have Medicare Advantage.

• Proven management skills, including ability to supervise and mentor beginning-level development direct reports

Clinic Schedulers/Administrative Assistant

Medical Service of America (Community Home Health)

01/2012 to 11/2012

• Schedule disciplines (Nurses, Optional Therapist, Speech, Home Health Aide, Etc.) to go out to 50 to 60 patient homes, that were in needed in home care.

• Receive and process itineraries, discharges, transfers and other various paper work at a timely fashion.

• Typed re-certification and form 485’s and faxed them out to be signed by the Physicians.

• Prepare medical records and making sure the Clinical staff has everything they need before seeing the patient.

• Insurance verification and preparing and printing daily reports.

Administrative Assistant/Front Desk Receptionist/Outreach Rep II

On Assignment

10/2008 to 11/2011

• Registered 30 to 40 patients.

• Receive and process co-pays.

• Scan documents.

• Verify insurance and benefits.

• Prepare patients to be seen by the doctor.

• Ensure documentation needed is received for pre-op and post-op Surgeries.

• Help uninsured patients apply for benefits. (SSI, SSDI and Medicaid)

• Strong written and verbal communication skills

Administrative Assistance/Patient Service Representatives

The Center for Vein Restoration

2/2010 – 8/2010

• Register and scheduled 40 patients.

• Receive and process co-pays.

• Scan documents.

• Verify insurance benefits.

• Prepared procedure rooms.

• Entered treatment plans.

• Strong interpersonal and team skills.

Administrative Assistance/ Office Manager

Ultimate Staffing – Georgetown Hospital

12/05 – 2/2010

• Arrange payment plans.

• Utilize software called Accurint for people search.

• Scanned documents.

• Set appointments.

• Verifying Insurances and coverage.

• Prepare patients for pre and post –ops.

• I transferred patient’s hard files to electronic files that took up to 6 months to complete.

• Strong interpersonal and team skills.

• Strong written and verbal communication skills

Property Manager

Home America, Inc

5/1997 – 12/2005

• Managed 42 homes and 19 apartment buildings.

• Managed a staff of 15 to 25 employee’s

• Worked with re-certifications for section 8 & low income housing for HUD.

• Assisted with monthly and quarterly apartment inspections

• Attended court sessions due to late rent and other tenant issues.

• Strong written and verbal communication skills

Medical Receptionist

Dr. Vaughn & Dr. Holland

10/1993 – 4/1997

• Set appointment.

• Prepare referrals.

• Filing

• Assisted with vitals

• Administered prescriptions and scanning Medical records.

Flat Sorter Operator

US Postal Service/Bulk Center

June 1986 to January 1988

Worked in the warehouse sorting out daily mail

Trained and certified to work on flat sorter machine.


Parkdale High School-08/83 to 6/1987

PSI Institute- 8/1987 – 9/1988

Certification: 10/11 – present

Baltimore School of Massage

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