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Customer Service Data Entry

Location:
Lakeland, Florida, United States
Posted:
August 31, 2017

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Brenda Young

Lakeland, Florida, *****

863-***-****

ac13ki@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional, ambitious, and motivated person with 15+ years of strong customer service and problem-solving skills, committed to quality performance and team building seeking employment with a growing company.

WORK HISTORY

MARCH 2017-PRESENT

Agent Liberty National Tampa, Florida

Calculate premiums and establish payment methods for sales.

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage.

Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

JUNE 1999 - DECEMEBEER 2016

Transportation Manager Polk County Schools Bartow, Florida

Supervised and monitored the work of 95 drivers/attendants

Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.

Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contract.

Issue notices and recommend corrective actions when infractions or problems are found.

Investigate complaints regarding safety or company violations.

Reviewed and confirmed all final paid hours corresponded with timesheets.

Plan or implement cost saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternating modes of transportation, or minimizing idling.

AUGUST 1990 - AUGUST 1998

Secretary City of Lakeland Lakeland, Florida

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Prepare responses to correspondence containing routine inquiries.

Provide clerical support to other departments.

Process payroll information.

Open, sort, and distribute incoming correspondence, including faxes or email.

File and retrieve corporate documents, records, and reports.

Greet visitors and determine whether they should be given access to specific individuals.

Answer phone calls and direct calls to appropriate parties or take messages.

MAY 1986 - DECEMBER 1988

Teller Barnett Bank Lakeland, Florida

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and account have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Enter customers’ transitions into computer to record transactions and issue computer-generated receipts.

Examine checks for endorsements and to verify other information, such as dates, bank names, identification on the persons receiving payments and the legality of the documents.

Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch bank or the Federal Reserve Bank.

Prepare and verify cashier’s checks.

Issue checks to bond owners in settlement of transactions.

Answer phone calls and direct calls to appropriate parties or take messages.

EDUCATION

Haines City HS, Haines City, FL

High School Diploma, June 1982

Bethune Cookman College, Daytona Beach, FL

Complete coursework towards Business Administration, May 1983

Business Training Institute, Lakeland, FL

Secretarial/Clerk Typist, August 1984 – May 1986

SKILLS

Microsoft Office Appointment Setting

Outlook Data Entry

Flexible Microsoft Excel

Underwriting Knowledge Computer

Customer Service-oriented Microsoft Access

Cash handling 10-key

Email Office Equipment



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