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Desktop Support Engineer

Location:
Charlotte, North Carolina, United States
Posted:
August 31, 2017

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Christopher Katavale Foya

980-***-****

ac13j2@r.postjobfree.com

Summary:

Information Systems Security Analyst/Desktop Support Manager, IMAC

Dedicated, result-driven IT professional with diverse background and experience in corporate IT network solutions and security initiatives. Excels at providing secure network designs, systems analysis, and IT project deployments.

Hands-on experience on distributed computer networks and server installs and administration.

Extensive experience working with data center operations, identity and access management.

Areas of Training Concentration:

Desktop Support

Network and Systems Security (DoS)

Cybersecurity & Analysis

Research and Development

Compliance, (HIPAA, SOX, PCI, ISO).

Policy Planning Implementation

Data integrity

Disaster Recovery

Contingency Planning

Risk Assessment

Impact Analysis

Team and Project Leadership

Certification and Accreditation

Technical Skills:

Platforms: Windows 9x/NT/2000/XP/Vista/7, Linux (Red Hat), Server 2003/ 2008

Networking: TCP/IP, Novel, ISO/OSI, IPX/SPX, SNA, SMS/SQL, Ethernet, Token Ring, FDDI, VPN, Routing, Tunneling, PPP, Cisco System 1600, 3000S, 3500 routers, NetPath 64 Frame Relay, Switching, SSL, OSPF, CSU/DSU, IPS, IDS, Advanced Proliant Servers and Microsoft and IBM Servers. IMAC and Imaging.

Languages: HTML, Qbasic, DOS, Dreamweaver, MS Access

Tools: NESSUS SCAN, LAN Manager, Checkpoint Firewall, Norton Anti-Virus / McAfee, LANDesk Symantec/Trend Micro/AVG, IBM Tivoli, Lotus Notes, MS Office Suite, Project, Visio, Seagate VERITAS Exec 9.0, MS Baseline, Symantec Ghost, Altiris, Remedy, Heat, Checkpoint R71.

Education & Credentials:

Master of Science in Information Assurance (GPA 3.76, Honors), Information Assurance Management & Analysis - Jones International University, Centennial, CO. 10/2008 -01/2011

Project Management, Professional Certificate, Kaplan University, Fort Lauderdale, FL. 01/2008 -10/2009

Master of Business Administration/IT (GPA 3.58), Baker College, Flint, MI, 10/2001 – 06/2003

Bachelor of Applied Science (GPA 3.50) Applied Science in Information Systems Technology - Siena Heights University, Adrian, MI, 10/1999- 06/2001

Server and Configuration Management (GPA 4.0) - Lansing Community College, Lansing, MI, 07/2001– 09/2001

Associate in Computer Networking Technology. Tidewater Community College, Virginia Beach, VA, 1/1997 – 05/1999

Other Trainings:

Intense School – Training certificate in (MCP, NET+, A+ equivalent), FT. Lauderdale, FL - 08/2003

Bill & Melinda Gates Foundation Center, Seattle, WA - 08/2002

Server Security, Server Identity Access Management and Control Training.

University of Fairfax – Master of Cybersecurity Management and Information Systems Security (INFOSEC) Professional, NSTISSI No. 4011- Certification, 06/2010.

Professional Experience:

Smartsource Inc. July 2015 – Oct 2016

Multiple Clients:

1.PNC Bank, Charlotte, NC October 2016 – October 2016

Desktop Support Specialist

Responsibilities:

Four PNC banks, Imaged workstations.

Installed new hardware/software and uninstalled old hardware. Workstations and server.

Performed data migration and configuration for compatibility with cloud technology.

2.JPM Chase Bank/ Insight contract. Atlanta, GA March 2016 – April 2016

IT Support Specialist

Responsibilities:

JPM Chase Bank, workstation power supply replacement, reset user profile and system security.

3.Dunkin Donut/ NCR Contract, Atlanta, GA Feb. 2016 – Feb. 2016

Desktop Support Specialist

Responsibilities:

Surveyed and inventoried, Installed receipt printers for five Dunkin Donut Sores in Atlanta Metro Area.

4.PNC Bank/ PCM Contract, Atlanta, GA, Oct. 2015 – Dec. 2015

Desktop Support Specialist

Responsibilities:

Five PNC. Banks. Lead Tech - Imaged workstations and laptops. Installed new hardware/software and uninstalled old hardware. Performed data migration and configuration, joined servers and workstations to WAN Network Domain.

Did follow up support after refresh and migration work completion. Evaluated system security.

5.Hyundai/ Smartsource Contact, Atlanta, GA, Aug. 2015 – Sep. 2015

IT Migration Specialist

Responsibilities:

Imaged workstations and laptops for Hyundai Call Center.

Installed new hardware/software and uninstalled old hardware. Performed data migration and configuration, joined servers and work stations to WAN Network Domain.

Installed and configured bit-locker encryption software. McAfee Internet and IPS, Installed office printers for managers. Fixed broken workstations.

6.Hilton Hotel /PCM Contract, Kennesaw, GA July 2015 -July 2015

Desktop Support

Responsibilities:

Imaged workstations, data migration for Hilton Hotel, installed Ms. Office 10 and configured outlook mail. Break & Fix.

Agro-business – Morana, Inc. – Durban, Kwazulu Natal March 2014 – Aug. 2014

Project Manager and Research Consultant

Responsibilities:

Installed Windows 7, 8, MS Office 7, 10, 13 and networked 10 PCs as a peer network.

Liberty Insurance/ Kforce Inc. Hunt Valley and Baltimore, MD. Jan. 2012 - June 2013

IT Support consultant

Responsibilities:

Window 7 PCs and Laptops Imaging through the network server. Software installation and testing before and after deploying to users.

Troubleshooting software and network connectivity. Office 10 installed.

Handled Data center operations and troubleshooted problems.

Kforce/HP, Project for Erickson Telecommunications, DC. July 2013 to July 2013 System Engineer Consultant

2012 Installed new router and replaced old one; redressed network cables in the server closet

Goodwin Procter LLP/Insight Global. Washington, DC May 14, 2012 - May 20, 2012

Desktop Support Consultant.

Responsibilities:

PC, Laptop refresh project. Ghost Imaged, XP to Windows 7, joining workstations/laptops to Network Domain.

Worked with Citrix Portal. Installed software and configured MS Outlook Mail and McAfee Internet.

Siemens Technical, Harrisburg, PA March 2009 – Nov. 2011

Desktop technician

Responsibilities:

ToysRUs Printer Project: Project Lead-tech for a team of four, Installed more than 135 Lexmark printers T650, T652, T656 in Harrisburg Metro.

Project Lead-tech - Rite Aid Printer Project: Team of 4 lead tech. Installed Lexmark printers T650, T652, T656, C792, configured for TCP/IP network printing and faxing. Troubleshot for network connectivity, data migration and data center operations. Set up printing security.

Trained users in printer settings and maintenance.

PricewaterhouseCoopers Project: Assembled, installed, configured Lexmark X652, 656 printers.

Sears Stores Printer Installation Project: Installed Lexmark 656 printers and trained users.

MetLife Account, Central Penn Financial Project: Refreshed workstations, upgraded Windows 2000 to XP, and joined PCs to Domain, migrated data, configured TCP/IP and printing.

Johnson Control/ Zerochaos, Mechanicsburg, PA. April 2008 – May 2008

Configuration Specialist.

Responsibilities:

Worked in the warehouse configuring and Refurbishing Servers, Laptops and Workstations refresh.

State Farm Insurance/ Getronics, Inc., South Central, PA April 2007 – Oct. 2007

Server Engineer Installer Consultant

Responsibilities:

Installed and configured over 76 HP Proliant Servers 2003 for State Farm Insurance. Daily supported Target Stores, Home Depot, CitiFinancial and Borders Bookstores. Installed Lotus Notes 5 and Outlook mail. Evaluated network security measures and security policies.

Firestone/ Insight, Inc., South Central, PA Feb. 2007 – April 2007

System Hardware Engineer Consultant

Responsibilities:

Installed IBM Servers X226 2003, refresh data and configured system, and reviewed system security policies for Firestone Stores, Harrisburg, PA.

CompuCom/Paladin Technical Services, Harrisburg, PA, Dec. 2006-Dec. 2006

System Support Analyst

Responsibilities:

Harvested Pfizer Pharmaceutical Corporation data at Lititz and mapped it to appropriate network drives for safe storage and facilitated network conversion to new system. Evaluated data security measures and implement new system policies.

PDS Technical/Diebold, Harrisburg, PA Sep. 2006 – Nov. 2006

County National Elections Computer Technician

Responsibilities:

Performed Break/fix, Setup and supported countywide election computers and servers. Uploaded election results to the stand-alone Servers and secured data by creating encryption keys and applying adequate security measures.

Sunrise/ Insight Global, McLean, VA Dec. 2005 – March 2006

Infrastructure Security Analyst

Responsibilities:

Performed Malware/spyware removal operations using malware removal tools and GotoAssist remote login into nation-wide malware infected systems. Optimized security environment.

Improved IT infrastructure, optimized network bandwidth and workstations and servers’ environment.

Removed malware strings from the registry on Windows 2000 platform. Supported Lotus Notes 5 email.

IBM Data Center/Lawler Associates contract, Gaithersburg, MD June 2005 – Oct. 2005

System Support Engineer

Responsibilities:

Re-imaged IBM, HP and Dell workstations with Windows 2000 / XP, Right Fax, NetMeeting. Supported 700 users with Access Management and Control using IMB Manage-Now and Remedy ticketing under Windows Server 2003 environment.

Used Active Directory, TCP/IP protocols, and setup IP Telephones, DHCP, DNS technologies, data center operation, SMS and SysPrep. Coordinated the agency roll-out of new desktop platforms including systems configuration, installations, and user data migration.

Configured Blackberry, VPN set up and Active Directory management, added new users and setup mail. Assigned access roles and rights. Removed terminated users. Performed IMAC.

SmartSource, Inc., Harrisburg, PA May 2005 – Sep. 2011

Refresh technician (Part-time/on-call support)

Responsibilities:

Installed XP workstations, Laptops, Windows 7, hardware/software, configured printers, Troubleshoot network connectivity issues and configured routers. Installed and configured Lexmark X656de, X654de for TCP/IP printing on XP Environment.

Perot Systems: Desktop Support. Performed workstations refresh installs, Windows Outlook setup and data migration and printer configuration for network printing, Blackberry support, and conduct regular network security scans and log analysis.

Manpower, Linthicum, MD Dec. 2004 – May 2005

System Engineer

Responsibilities:

Setup network closet, cabled servers, firewalls, routers, hubs and desktop computers for best network connectivity. Conducted user classes, performed break and fix of Advanced Proliant Servers and imaged systems with Symantec Ghost and Ignite.

Performed patches update and worked with Citrix portal. Organized storage and shipping space and set up servers for training at HP Training Center at the end of every training module.

U.S. Department of Commerce - Facilitated and helped in the IT Infrastructure move of Trade & Patent Department to new offices from DC to Northern VA. Reinstalled workstations, IT Phones, Thin-Blades Dell Servers, Dell Power Edge servers, HP servers and data storage systems. Disassembled and reassembled server racks, dressed cat cables and fiber cables.

Merrill Lynch Project – installed and configured Windows XP workstations and tested all applications. Optimized workstations environment and installed and configured Tivoli software.

UNISYS / McGregor-Boyall, Allentown, PA June 2004 – Aug. 2004

IT Hardware Engineer

Responsibilities:

GIANT Supermarket Stores Conversion Project, Maryland / Northern Virginia stores.

Assisted in large scale system roll-out. Installed and imaged 360 XP workstations and configured MS Office 2003 software.

Installed LAN/Wireless network services, 60 AIX servers. Imaged PCs with Symantec Ghost 9.0. Received and inspected new hardware, and took inventory.

On project completion, conducted survey and took inventory. Shipped old hardware to headquarters.

Capital Area District Library March 2000 – April 2004

Desktop Support Technician

Responsibilities:

Support/Help Desk Technician. Used Lotus Notes for tracking users’ issues. Performed Full Time Desktop Server Backups with Seagate VERITAS Exec 9.0.

Maintained data-set and replaced 300 plus workstations with Windows 2000. Migrated mail data from Windows 95 to Windows 2000. Supported HP, Gateway & Power Edge Windows 2000, 2003 servers, UNIX,

4.11 Novell file Server; HP Laser 4050, 4200; Lexmark 1650, 1850 printers. Hardware fix/break Laptops, PCs, Servers and Printers. Responsible for Vendor liaison and hardware

reorders, Server Patching, and inventory records. Occasionally managed, added and deleted mail accounts. Identity Access Management with Novell, Maintained networked Dell, HP and Gateway workstations. Upgraded, repaired and installed hardware/software and scanned books.

Setup LAN/WAN, DHCP & TCP/IP Network Printing, routers and performed Network troubleshooting, Serviced and monitored network. Setup and configured Windows 95, 98, NT and

Windows 2000 Workstations/servers in LAN/WAN, Active Directory and TCP/IP Networked environment. Applied Server Security Management and used Remedy for ticketing.

EDUCATION & CREDENTIALS:

MASTER OF SCIENCE IN INFORMATION ASSURANCE (GPA 3.76, Honors), 10/2008 -01/2011. Information Assurance Management & Analysis - Jones International University, Centennial, CO.

PROJECT MANAGEMENT, Professional Certificate, Kaplan University, Fort Lauderdale, FL. 01/2008 -10/2009

MASTER OF BUSINESS ADMINISTRATION/IT (GPA 3.58), Baker College, Flint, MI, 10/2001

10/2001 – 06/2003

BACHELOR OF APPLIED SCIENCE (GPA 3.50) Applied Science in Information Systems

Technology - Siena Heights University, Adrian, MI, 10/1999- 06/2001

SERVER AND CONFIGURATION MANAGEMENT (GPA 4.0) - Lansing Community College, Lansing, MI, 07/2001– 09/2001

ASSOCIATE in Computer Networking Technology. Tidewater Community College, Virginia Beach, VA, 1/1997 – 05/1999

OTHER TRAININGS:

INTENSE SCHOOL – Training certificate in (MCP, NET+, A+ equivalent), FT. Lauderdale, FL - 08/2003

BILL & MELINDA GATES FOUNDATION CENTER, Seattle, WA - 08/2002

Server Security, Server Identity Access Management and Control Training.

UNIVERSITY of FAIRFAX – Master of Cybersecurity Management and Information Systems Security

(INFOSEC) Professional, NSTISSI No. 4011- Certification, 06/2010.



Contact this candidate