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Customer Service Management

Location:
Thane, Maharashtra, India
Posted:
August 31, 2017

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M/S. PRIYA .V. FRANCIS

ADDRESS: - Aban Park Pravesh Bldg flat no 32 3rd floor, dhokali naka Kolshet road, PO Sandoz Baug thane (west)

Mumbai – 400072

Email: - ac13dw@r.postjobfree.com

Mobile: - 981******* / 022-25894716

CAREER OBJECTIVE:-

It’s my desire to work with the company, which help me to grow professionally, as well as on the personal front, along with the growth of the company. I wish to work in a competitive environment which gives me new challenge to overcome and new frontiers to explore.

PROFESSIONAL QUALIFICATIONS:-

Completed “Diploma in Cabin crew” from Frankfinn institute of air hostess training; Thane (W) Mumbai.

Courses Content:

Cabin crew: Different types of cuisines, Safety of an aircraft & Dealing with different types of emergencies, Interiors of an aircraft.

Hospitality: Cuisines of the world, Different types of hotels, Housekeeping, Quality management, History of hotels.

Airport Ground Handling: Introduction to Airports, Check-in, Disrupted & Delayed Flights, Pre & Post Flight Procedures, Handling Incoming Flights, Mishandled Baggage, Handling Special Passengers, Handling of Dangerous goods & Special Cargo.

Travel & Tourism Management: Tours & Types, Currency, Time theory, Political Geography.

Soft Skills Training: Personality Development, Grooming, Interview Skills, Communication Skills & Spoken English.

Completed seven days course in “Food Presentation”.

First Aid Training.

Learn Basic Swimming.

Had Undergone 1 weak of Airport Familiarization with GVK (MIAL) in Mumbai International Airport.

SKILLS & STRENGTHS:

1. Desire to grow, develop and achieve the carrier goals.

2. Punctuality & Great respect for time.

EDUCATIONAL QUALIFICATIONS:

. Graduate (Bachelor of mass media) - 2015 major: Journalism, ‘C’ Grade, and Mumbai University.

WORK EXPERIENCE:

Duration 5 months from April 2017 – (Till Date)

Working in Mumbai International Airport PVT. LTD

Organization GVK

Position Customer Service Executive.

COMPUTER KNOWLEDGE:

Basics of Computer (Word & PowerPoint)

HOBBIES:

Listening to songs, Dance, Singing, Playing video games.

LANGUAGES:

ENGLISH: Speak, Read, Write

HINDI : Speak, Read, Write

MARATHI: Speak, Read, Write

MALAYALAM: Speak

PERSONAL DETAILS:

DOB : 4th December 1993

Marital Status : Single

Height : 155

Weight : 52

Age : 23

Gender : Female

Nationality : Indian

Passport : Yes

I hereby declare that the above provided information furnished by me is true & correct to the best of my knowledge & belief.

Place: Mumbai

Date:

PRIYA.V. FRANCIS



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