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Manager Data Entry

Belleville, Michigan, 48111, United States
August 31, 2017

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Romulus, MI *****


Pamela Kraft


To add to my career knowledge and become part of the team

Professional accomplishment


• Team Player

• Time Management

• Management Training

October 2016-Present Snelling/United Road

Account Specialist for Bravo Project

. Manage the west Coast and some East coast state dealers

. Use OVISS report for running reports

. Review dealer accounts to see if they have high inventory and ageing units

. Work with terminals and dispatch to get units picked up

. Work with dealers and storage facilities for on hold units

. Work with the Port Authority on pick up of units coming from Hawaii

. Work with corporate Volkswagen on any request they may have

. Work with VW Customer care for dealer inquires

. Work with drivers with question and concerns

. Assist customers with BOL request

. Work with dealers on any concerns they have with pick up’s, on holds and driver conflict

• Data entry

. Built a trust and confidence between myself and dealers, terminals, drivers and 3rd party carriers

June 2013-October 2016 Burroughs Plymouth Mi

Billing Specialist/Account Manager

. Account Manager for 3,000 customers

. Inventory control of equipment

. Review customer accounts to see if they qualify for a new copier

. Review customer accounts for probability

. Assign new copiers for customer

. Arrange delivery of new copiers through FedEx

. Print labels on FedEx website and call for call tags

. Assist project manager to identify low billing

. Customers and arrange for removal

. Work with 3rd party company on removal of equipment

. Work with 3rd party that has warehouses that has equipment and arrange for delivery to customers

. Assist field technicians with customers’ accounts and service calls

. Audit customer invoices before billing

. Prepare consolidated invoices for key accounts

. Customer account changes doing change outs and pulls

. Assist customers with billing questions

. Issue credits and check request

• Obtain meter readings from customers on their copiers.

• Assist customers with service calls

• Place orders for toner and paper

• Correct meter issues on customer accounts

• Research service calls and orders for customers

• Data entry

2013-2015 Hampton Inn Ann arbor MI

Night Auditor-Front Desk

• Process nightly reports to prepare for next business day.

• Assist guest with request and concerns

• Set up breakfast

• Check guest in and out

• Room inventory control

2012-2013 Wal-Mart Canton, MI

Cashier-Customer Service Manager

• Use cash register to process customer’s orders.

• Supervise cashiers

• Handle customer problems and request

• Reset cash registers for new day

• Assign task to cashiers

2006-2012 Travel Centers of America Dexter, MI

Lead Site Accounting Rep

• Human recourses and payroll.

• Daily deposit from five departments.

• Accounts Payable.

• Accounts Receivable

• Data entry

• Enter fuel bol

• Month end review and processing inventory

• Order office supplies for all departments

• Inventory control of office supplies

• Sox compliance

• Passed internal audit and external audit

• Assist all departments with payroll, balancing and general operations of each department

2006-2007 Hampton Inn Portage IN

Guest Service Rep

• Take Reservations

• Night audit and balancing paperwork.

• Check guest is and check guest out.

• Prepare breakfast

2005-2006 Motel 6 Hammond IN

General Manager

• Reduced guest complaints.

• Hiring and training.

• Control expenses and budget.

• Oversee all aspects of the daily operations

• Scheduling of all staff

• Payroll processing

• Accounts receivable and payables

• Inventory control of all supplies

• Order all supplies for the motel

• P&L

2001-2006 Sheraton Inn Ann Arbor, MI

Night Manager

• Assist all departments.

• Guest relations and security.

• Room inspections.

• Balance room inventory

• Oversee all nightly operations


1991-1993 Schoolcraft Collage Livonia, MI

• Associates in Marketing Applied Management.

Other work Experience

Software Experience

Front Office Manager Comfort Inn Livonia MI

Accounts Receivable and administrative assistant for The Hotel Barronett in Novi MI

Accounts Payable Coordinator for Waste Management Livonia MI

SAP, PeopleSoft, Excel, Word, EA, Holidex, PowerPoint, ONQ, GP, OVISS

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