Denise Rivera

**** **** ******* *****

Kissimmee, FL 34746

305-***-****

ac1337@r.postjobfree.com

SALES/AMEX (July 2015 – Present)

ALORICA, 2180 W SR434, Longwood, FL 32779

Sales – cold calls selling Business charge cards

Customer Care/HMH – assisted clients with tracking, resolving issues and placing orders

MARKETING (June 2014-July 2015)

Lil’ Joe Records, Inc., 6157 NW 167th Street, Suite F-17, Hialeah 33015 305-***-****

Marketed Music to use in movies, commercials, etc.

OFFICE CLERK (2009-2014)

Calil Law, P.A., 19 W. Flagler St. #301, Miami, FL 33130 305-***-****

Law Office Clerk; interviewed all clients, completed intake sheet for Paralegal and Attorney

Managed Attorney’s schedule, helped maintain payroll and office & Attorney expenses

TAX PROFESSIONAL (2003-2012)

JACKSON HEWITT TAX SERVICE 18459 S. Dixie Hwy, Cutler Bay, FL 33157 305-***-****

Prepared income tax returns for clients. Also, handled incoming calls at call center.

Handled scheduling and customer service issues for corporate office and tech. support

CUSTOMER SERVICE SPECIALIST (2008-2010)

PRC-DIRECT TV 19500 S. Dixie Hwy, Cutler Bay 33157 786-***-****

Assisted clients to obtain new television service

CUSTOMER SERVICE SPECIALIST (2004-2006)

PRC-HOTELS.COM

Assisted clients with planning their vacations and hotel bookings

BOOKKEEPER (2001-2004)

BROOKS TROPICALS, 18400 SW 256th Street, Homestead, FL 305-***-****

Tracked daily inventory for fruit shipping company

Handled accts payable and processes freight payments; reconciled vendor accts

ASSISTANT ACCOUNTING MANAGER (1998-2001)

MARRIOTT HOTELS, Key Largo, FL

Assisted the Comptroller with all aspects of hotel accounting and including internal audits

PAYROLL AND IMPORT COLLECTIONS ADMINISTRATOR (1995-1998)

ITO COPORATION OF FLORIDA (ITO STEVEDORING)

Prepared ADP payroll for over three hundred union personnel, and handled import collections and other receivables. Experience also included data entry and accounts payable coding using MaCola system.

Education

MIAMI-DADE COLLEGE

AA Degree and Paralegal Degree, 2010

Classes in real estate, computer science, and business management.

LAGUARDIA Community College, 1984, Accounting major

DALE CARNEGIE COURSE, 1994

SKILLS: Excel, Word, PowerPoint, Outlook, Abacus, QuickBooks, TurboTax, MaCola, 10-key, typing

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