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IBM Mainframe computer operator, IT Help Desk

Location:
South Bend, Indiana, United States
Posted:
August 30, 2017

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Patsy Kitt

**** ********* ****** ******, ***** Bend, IN 46637

219.***.****

ac12zz@r.postjobfree.com

Passionate admistrative and IT professional with more than 30 years of experience supporting a wide variety of corporate functions and representing my organizations with positivity, integrity and honesty.

SKILLS

Microsoft Office Suite

Payroll & Accounting Software

Customer Service

Administrative Support

Organization &

Multi-Tasking Skills

Communication

Learn new tasks quickly

IT Operations

Work well in team & individual situations

Excellent interpersonal skills

EXPERIENCE

LOGAN Center, South Bend, IN – January 2016 to present

Receptionist

Acting as the face of LOGAN Center by greeting and tracking clients as they enter and exit the facility

Answer all incoming calls from clients and employees

Perform secretarial tasks for executives, employees, community and clients including scheduling meetings, tracking attendees and transcribing meeting minutes

Receive and report all daily sales, donations and merchandise

Track, update and publish client and employee contact information

Train and manage new team members on receptionist duties and customer service

Towne Restoration, Elkhart, IN – May 2015 to December 2015

Office Manager

Entered all data for payroll, accounts payable and accounts receivable in accounting software system

Answered incoming calls for restoration jobs, logging contact information, job request and insurance information

Monroe Restoration, South Bend, IN – April 2014 to May 2015

Office Project Administrator

Entered all data for payroll, accounts payable and accounts receivable in accounting software system

Answered incoming calls for restoration jobs, logging contact information, job request and insurance information

Dwyer Instruments, Michigan City, IN - June 1987 to March 2014

Plant Planner (2013 – 2014), Help Desk Support/Mainframe Computer Operator (1987 - 2013)

Managed 6,000+ phone calls from employees annually

Logged, worked and assigned these calls in Spice Works software

Handled daily computer operations, printers and report distribution

Provided level one user support for customer support computer questions and issues

Set up new PCs and supported users via a remote log in service

oResponsible for ordering and inventory of all computer supplies and forms

oTrained and managed new employees on computer systems

oMonitored backups for 20 servers, the IBM Mainframe and offsite tape rotation

oPerformed daily, weekly and monthly file transfers from ISeries to PC and Servers

oOrganized Microsoft Office Suite onsite training for Dwyer employees

EDUCATION

Lake Michigan College 2006 – 2009

Purdue North Central 2006

Ivy Tech 1988 - 1989



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