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Engineer Software

Stow, Massachusetts, United States
August 30, 2017

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** ***** ****** 508-***-****

Hudson, MA 01749


Highly experienced, analytical, and results-driven Software Engineer. Outstanding development skills coupled with the unique ability to quickly find and solve complex technical problems. Successful track record of ensuring product reliability, supporting high quality products, and meeting on time delivery deadlines that ultimately leads to a significant increase in customer satisfaction. Technical expertise includes: HARDWARE SOFTWARE

Zeon Salesforce

Dual Core Linux

CISCO Switch Catalyst 7600 IBM Pentium I-IV SQL 2008 & 2012


Dell Power Edge

IBM Netfinity and Compaq Proliant Servers


CISCO Switch Catalyst 7600


VMware vSphere 6

Avid Web Services APIs

SoapUI 5.2.1



STRATUS TECHNOLOGY, Maynard, MA August, 2016

Software Support Engineer I

Resolved various and extensive Stratus software products and integration issues with a customer’s networking infrastructure to help increase customer satisfaction and productivity

Identified and resolved support-related issues requiring from other hardware or software vendors

Identified and resolved team and Developer escalation problems

Trained Stratus partners and Stratus sales engineers on everRun Enterprise software AVID TECHNOLOGY, Burlington, MA 2012 – 2016

Software Engineer

Developed a Use sales force to log cases for customers and create KB articles

Serviced & managed client accounts

Received 2nd level pager calls

Remote into sites using logmein to send software resolve issues

Ran collect tool on AS3000 servers and review the logs to find the root cause

Completed certification training on AVID software and hardware products

Participated in beta testing for new software and hardware roll out

Performed networking and DNS issue troubleshooting at customer site

Delegated web portal cases for the different teams in the department

Installed OS hot fixes for sites with MAC PRO and PC

Trained new employees to the team as needed

Traveled to customer sites around the world for upgrades and installs

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution

JJ TECHNICAL SERVICES, Hudson, MA 2006 – 2011

System Engineer

Company Clients: UMASS Medical School, BJ’s, Brigham & Women’s Hospital, ThinkTechOnline, L.A. Power, Unum Insurance

J O E L M . J O B P a g e 2

Responsibilities: Managing Contractors, PC/monitor and network printer installation; performing PC migration for BJ'S corporation; re imaging laptop/PC for users; removing spyware from business clients PC; remote connect to clients PC and set up printer; remote connect to server and reset users password, asset management on replace devices; adding & removing users form network; repackaging applications; using SMS to deploy, Using VPN technology to resolved client system problems. Monitoring server system, enhances software programs and modules supporting computer and network operations; contact internal customers to schedule workstation installations; Led Engineer/Project Manager for 800+ PC refresh project; image workstations and deployment throughout the school and hospital Involved in multiple projects for the school and hospital

Additional Responsibilities : Set up users with local admin rights and network printing; Added new workstations to the domain; Performed daily asset management task; Traveled to other campus as needed to replace or install workstations; supporting 900 in house users plus 200 field users, and Server Installs, tests, configures and deploys new software products.


Systems Engineer

Performed system proofing (Quality control) to maintain system integrity.

Worked with & support the master control center analysts with ad & equipment issues.

Provided remote support with vendors (Cisco Engineers) and solved reoccurring system issues.

Provided on-call support for the Master Control Center after hours.

VPN into the AD server to push files that are stuck. TJX COMPANIES INC., Framingham, MA 2000 – 2006

Technical Coordinator

Resolved network, software, and hardware issues at intra-corporate remote retail sites.

Assisted with facilitating when the call center queue was high. Assist with 2nd level calls.

Remotely dialing into the store’s ISP or controller and performing reboots, ip configurations, software upgrades.


Hardware: AS3000, HP360 LAN hardware, Proliant server Cardinal Health/ALARIS LVP & PCU, Dell, CISCO Switch Catalyst 7600, IBM Pentium I-IV, Dual Core, Zeon, AMD Athelon x64, XP and Centrino, Macintosh, Dell Power Edge, HP Net Servers, IBM Netfinity and Compaq Proliant servers Software: Avid Web services APIs, Sales force, Linux, LAN software, ESXI host, VMware vSphere 6, SoapUI 5.2.1, PuTTY,, UltraVNC, MAC PRO, Windows 7, XP, POS (triversity) application, Altiris software, Active Directory version 2003,2008, Telnet, FTP, TCP/IP, VOIP, SMS, SQL 2008 & 2012 CERTIFICATIONS / EDUCATION

Certifications: Red Hat 6.0 System Administration

Avid Interplay System Administration

Avid Interplay & Avid Interplay MAM

Certified Support Professional – SCP

Microsoft Implementing & Supporting Microsoft Windows XP Professional Microsoft Managing/Maintaining Microsoft Windows Server 2003 Education: Suffolk University, Boston, MA

Bachelor of Science, Business Administration On-going-Senior Major: Computer Information Systems

Fisher College, Framingham, Massachusetts

Associate in Science, Computer Science

J O E L M . J O B P a g e 3

Overall GPA: 3.30


Phi The Kappa 1998

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