Sign in

Active Directory Desktop Support

Ozone Park, New York, United States
August 30, 2017

Contact this candidate


***-*** ***** ******

Queens, New York

Tel 718-***-****


PROFILE - A Successful IT Manager with Multiple Proficiencies for a Dynamic Workforce

Skilled in troubleshooting multiple IT Systems and Multiple OS Platform for end-user issues in fast-paced environments.

Detail and results oriented technical professional with exceptional customer service skills.

Adept at taking projects from conception through implementation and completion

Excellent communication and interpersonal skills dealing with end-user issues and complications.

Hard-working self-starter. A team-oriented, supportive and involved worker.


Operating Systems

WINDOWS 95 – Server 2013, Novell NetWare 4.11/ 5.x, UNIX, SCO UNIX, Mac




Microsoft Exchange 5.5 - 2013 and Microsoft Outlook 2003 - 2013 Microsoft Office Professional 2003 Internet Explorer Lotus E-mail; Remedy; Iwise Active Directory Group Policy, Exchange Management Console


Ethernet hubs; switches and routers; Token Ring MSAU’s and switches. DeskPro Line; Dell Pentium 550/750, IBM DESKTOP and LAPTOP, HP Desktop and Laptop\Tablet, Mac


Norton Anti-Virus; Norton Utilities; PC Tools; Norton Ghost; ArcServe 6.1; Seagate

BackupExec; LapLink; Cheyenne Inoculan; Norton Administrator; Novell GroupWise;

Citrix Metalframe; Ongard Firewall; Century Tinyterm Software; RSA VPN Connections

Windows remote desktop; Citrix GoTo Assist, Microsoft SCCM.


DealerTrack, Inc. January 2007 to Present

Lake Success, New York

Manager, Desktop Support Specialist II for ASP provider of on-demand software and data solutions for the U.S auto finance industry.

Manage special projects as assigned by senior management including migration of Windows NT to active directory

Lead administrator for Microsoft Windows using Active Directory for over 4500 end users

Create, manage, update and deploy multicasting of ghost images

Provide and complete all technical support for laptops and desktops

Deliver real-time client solutions via e-mail, phone, or remote contact on proprietary software

Functional management responsibility for five-person Desktop Support Group

Verizon and AT&T Account Administrator

Successfully diagnose, troubleshoot, and upgrade hardware and related equipment including laptop and desktops in a fast-paced, dynamic work environment

Build, troubleshoot and customize configuration settings for desktop and laptop systems, including VPN.ras, Wireless

Train company staff in the use of PCs, printing and basic network operations

Expert in installing, configuring, and troubleshooting various aspects of workstations and peripherals

Document and manage customer requests and solutions end-to-end on Remedy Service Management System

Established and manage numerous project support programs for orderly and efficient resolution of all issues prioritized to management’s needs

Mobile Device Management ( AirWatch)

Blackberry Enterprise Server Management

Citrix Desktop Solutions Management

Basic troubleshooting for AVAYA phone systems

Queue Management for SCCM system

Exchange Management Console Administration

iPhone\Android Setup and Support

CLIENT: DOITT August 2005 – October 2006

New York, NY

Desktop Support Specialist II (Consultant)

Provided day-to-day and first and second level support for entire technology infrastructure, consisting of Compaq desktop PC’s and IBM think pads; Gateway desktops using Windows Active directory; and Microsoft Exchange. Proficiencies included hardware and software maintenance of desktop PC and laptops as well as network add/move/changes

Team leader with other Departments for Operations, LAN, OPS, Communication/Window Engineering. Accomplishments included configuring desktop workstations for installation of network printers and peripherals; PC installs and troubleshooting; hardware relocations and upgrades; and software integration for new applications


New York, NY

Desktop Support Specialist I (Consultant)

Provided hands-on first and second level troubleshooting to solve complex customer technical issues relating to the entirety of MTA technology solutions

Installed Microsoft Office applications, Microsoft Exchange/Outlook messaging systems, in both network and stand-alone installations, Windows 98, 2000, Windows NT, and XP workstation clients in an NT server environment. Trained users and troubleshot problems quickly and effectively

Developed and managed Ethernet networks environment including TCP/IP, and network and dial-up connectivity.

Installed and configured software for VPN external users.

Answered, evaluated, and prioritized incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Established tracking systems and cut issue resolution times in half.

Interviewed users to collect information about problems and led user through diagnostic procedures to determine source of error.

Evaluated and assessed prior to resolution whether problem was caused by hardware such as modem, printer, cables, or telephone


LaGuardia College

Long Island City, NY

Data Processing Major

Learning Tree International

New York, NY

Certified in Windows Server Active Directory Advanced Technology (2008)

Certified in Windows Panning, Deploying, and Managing Exchange Server 2013

Achievements: Completed office moves, which consisted of contacting moving companies, cubicle installation vendors, phone services. Completed Active Directory Migrations over multiple sites as well as mailbox migrations from Exchange 2003 to 2010.

References available upon request

Contact this candidate