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Active Directory Computer Operator

Location:
Arnold, Missouri, United States
Posted:
August 30, 2017

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MARK D. DICKINSON

Phone: 314-***-****

E-mail: ac12sh@r.postjobfree.com

TECHNICAL SKILLS SUMMARY:

Operating Systems/Software Applications:

Over 5 Years Asset Management

Use of Tivoli and Meditech is Asset Management

Placing of systems in various departments throughout the region

Support of large facilities system builds, Printer installs, Card Readers,

Active Directory. Citrix, Unisys, Windows NT/XP/Windows 7; Linux; IBM AIX UNIX, Majic, Tivoli, Veritas Net Backup, HP Open view ITO, 2K3 Server; Remedy; Light Speed; Meditech, McKesson HBO, SMS, Star, Horizon Clinical, Hmed, Mercury Client, EMS, Leap and Peap Wireless.

Hardware: Alpha Dec, DLT Tape Drives, IBM, Dell, Compaq and generic PC’s, HP Laser jet printers.

MCP (A+/N+/XP Pro) Certified. Knowledge of software & hardware installation, hardware drivers, peripheral equipment. Knowledge of cable modems, network cards, routers and hubs, IP addressing

PROFESSIONAL EXPERIENCE:

Contractor through Apex Systems at BJC Healthcare, St. Louis, Mo.

PC Technician 01/17 – 4/17

VDI – Virtual Desktop Install

Imprivata Install

Epic Install System build

Academy Sporting Goods, St. Louis, Mo.

Merchandiser/Stocker 8/16 – 1/17

Contractor through Robert Half at Mercy Health Systems, St. Louis, Mo.

PC Technician 9/14 –10/16

Migrate end users from Windows XP to Windows 7

Update all hardware and workstations

Dispose of non-functional hardware

Keep strict inventory of hardware being deployed

Contractor through Modis at BJC Healthcare, St. Louis, Mo.

Desktop Capital 5/10 – 4/12

Installed, configured, and rebuilt various product/equipment per Build Specifications and/or configuration Instructions. Configured printers.

Completed physical audit of equipment and accessories.

Coordinated compliance with the internal and external agencies and supported clinical initiatives throughout the hospital.

Confirmed hardware was functional.

Contractor through TekSystems at AG Edwards/Wachovia/Wells Fargo, St. Louis MO

Production Control Technician 7/08 – 3/09

Monitored hardware, infrastructure, operating system/application activities of production/development platforms (program aborts, performance, interaction, completion and replacement)

Maintained processing environment on an assigned platform(program schedules, system availability, process fail-over, user access and load)

Administered the interaction of specified hardware and devices (mainframes, servers and other devices)

Regulated the internal processes involved with platform communications (batch transfers, online transactions, internal/external transmissions)

MARK D. DICKINSON, Page 2

Critiqued accuracy of performance of event messaging tools

Reported status of system activities (problem escalation, Remedy tickets, test reports, change management, e-mail and pages)

Provided input on department documentation

Surdyke Family Dealerships, St. Louis MO

Desktop Support Technician 4/08 – 7/08

Initial Tier 1 contact on help desk tickets, support e-mails and phone calls

PC setup/maintenance, configured workstations for deployment, hardware/software support, upgrades and application support

Maintained hardware inventory, network structure IP, LS & Asset tags

Managed end users accounts and e-mail addresses via Active Directory

Epsilon (acquired Alliance Data), Earth City, MO

Laser Print Operator 5/07 -10/07

Performed efficient processing and printing of both cut sheet and continuous forms through the use of various laser printers

(Downsized due to acquisition of new parent company/re-organization)

Optima Graphics, Inc., Fenton, MO

Print Operator 8/05 – 5/07

Downloaded electronic files changing software format to printer- readable language (using Poster Print software)

Customized print art panels on commercial-sized color plotter printer

Mechanically transferred printed artwork to synthetic materials

Tenet – St. Louis University Hospital, St. Louis, MO

Computer Operator/Technician 12/96 – 8/04

Help Desk 1st level telephonic and on-site support to 5 hospitals. Responded to 40-50 calls per day. Logged user support requests on in-house software.

Problem resolution including password resets, communication issues and printing issues.

Monitored system hardware, servers & Alpha Digital mainframes; performed backup and restored operations in a multi-platform environment.

Monitored nightly report production of clinical modules, Lab, Radiology, Patient Information, ECT using in house created automated scripting software. Responded to problematic issues or escalated to vendors.

Unix commands used for running backups and integrities, checking of files and folders. Running backups of Alpha Dec Mainframe, used for housing Meditech clinical information through out the hospital.

Diagnosed PC, Term server and network connections, ran backups of all major servers.

Installed Hewlett Packard & Lexmark printers on network.

Loaded software, re-built PC’s, installed cables.

Installed new and replacement hardware components after basic diagnostic principles.

Entered patient billing data in data center for 5 hospitals.

Responsible for preparation of production schedules and tape management on Meditech system.

Responsible for Meditech, SMS, HBO & Star system saves and running production schedules; file & system maintenance.

Monitored, created and distributed reports, file-transferred information to various billing and accounting departments at all 5 hospitals.

Was part of computer installation project in educational training center.

EDUCATION:

St. Louis Community College – Meramec



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