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Customer Service Specialist

Upper Marlboro, Maryland, 20772, United States
August 29, 2017

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SADE LAWHORN (240)***-****

Professional Summary

Achievement-driven Customer Service Specialist with 6+ years’ experience in providing exceptional service to customers by accurately handling customer funds and processing transactions using the POS system. Committed to remain constantly aware of customer activity to ensure a safe and secure shopping environment. Excellent communication, problem solving and time management skills along with prior cash handling experience. Trained in different sub-fields of Customer Service industry.


Time Management

Clear Communication



A Calming Presence

Work Ethic


RCM Of Washington

Community Navigator March 2017-Present

Provide person-centered professional supports and services to persons with intellectual and developmental disabilities.

Assist each individual's daily activity schedules and participation in the delivery of services and individualized programs.

Networking with community partners, and outreach on behalf of those we support

Support all employment-related enrichment while in the community

Accompanying the individual on community outings and engaging in leisure and recreational activities

Serving as an advocate for the individuals and upholding all “Individual Rights” in accordance with regulations.

TGI Fridays

Server May2015-February 2016

Assisted with booking tables, welcoming customers, escorting customers to their tables, and offering initial assistance with menu recommendations based on tastes and dietary needs.

Maintained proper dining experience by serving all guests in a timely and efficient manner so as to accurately fulfill customers’ needs.

Remained knowledgeable and ready to communicate daily menu choices, specialties, and menu deviations, in addition to substitution options in the event the kitchen ran out of a particular item(s).

Managed the payment process, receipts, and cash flow at assigned tables.

The ARC of Prince Georges County

Residential Counselor June 2014- December 2014

Supported participants in commonly based home by assisting with all aspects of daily living, such as administration of medications, meal preparation, & household maintenance

Managed medical appointments as assigned, while holding to a tight schedule, and recording necessary information in reference to each individual resident.

Provided emotional support and a connection to the community through recreational event planning, logistics, and facilitation.

Provided instruction, guidance, ongoing monitoring, and assistance for all residents’ personal grooming.

Washington Plaza Hotel

Server March 2013-July 2014

Greet customers as they arrive at the restaurant and inquire into their seating preferences

Provide customers with information on revolving menu items and daily specials

Suggest appropriate wines and other beverages to go along with customers’ meals

Check prepared orders for accuracy and portion and ensure that they are served in a time efficient manner

Take payment in exchange of services rendered and tender any change

Ruby Tuesday’s

Server November 2012- March 2013

Clearly communicated beverage and restaurant specials to increase restaurant sales and customer satisfaction.

Remained enthusiastic and knowledgeable about menu items and substitutions

Maintained necessary settings for dining tables according to event and service standards.

Assisted with booking tables, welcoming customers, escorting customers to their tables, and offering initial assistance with menu recommendations based on tastes and dietary needs.


Shift Supervisor May 2012-October 2012

Assisting the store manager in maintaining a positive work environment

Provided additional assistance by accepting last minute, unfulfilled shifts

Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.

Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.

Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.


Cashier/ Shift Supervisor April 2011- April 2012

Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.

Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.

Establishes effective and positive communication amongst all team members.

Handle cash transactions with customers.

Make sales referrals, cross-sell products and introduce new one


Eleanor Roosevelt High School 2008-2012

GPA 3.0

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