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Customer Service Pharmacy Technician

Walpole, Massachusetts, United States
August 29, 2017

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2/2017-Present Registered Pharmacist (RPH), Commonwealth of Massachusetts (PH237249) 5/2016-Present APhA Pharmacy-Based Immunization Delivery, American Pharmacists Association 5/2016-Present CPR and Automated External Defibrillators, American Heart Association 08/2017-Present Clozapine REMS certified, Clozapine REMS Program PROFESSIONAL WORK EXPERIENCE

3/2017-present PELHAM COMMUNITY PHARMACY, Waltham, MA Certified Pharmacist

● Aid in the preparation and verification process of compounded medications for both human and veterinary patients

● Advise and counsel residential schools personnel via the Medication Administration Program(M.A.P) consultations

● Supervise and coordinate pharmacy technician and intern work stations for preparation of daily deliveries and monthly cycled deliveries

● Verify and finalize medication orders for residential schools, group homes, palliative care/hospice, assisted living, and retail customers ensuring the facilty specific packaging requirements are met.

● Familiarize myself and helped create a instruction manual for the Intelligent Pharmacy Software (IPS)

● Direct and coordinate the dispatch team on the daily delivery schedule 8/2010-2/2017 CVS HEALTH, Dedham, MA

Certified Pharmacist

● Evaluated appropriateness of pharmacological therapy (drug-drug interactions, allergies, therapeutic duplications, adverse effects, drug utilization review)

● Effectively counseled patients on prescriptions, OTC products and disease state management

● Lead pharmacy workflow and oversaw pharmacy technicians and interns

● Recruited and trained pharmacy technician candidates

● Provided exemplary customer service while maintaining patient confidentiality

● Developed patient relationships by providing empathetic counseling and appropriate follow-up

● Immunized community against influenza, shingles, pneumonia, MMR, HepA/B, HPV, Tdap, Meningitis



3/2016-5/2016 Newton-Wellesley Hospital, N ewton-Wellesley, MA Internal Medicine: Erika Felix-Getzik, PharmD

● Participated in outpatient visits and provided medication therapy reviews

● Developed easy to understand counseling sheets for patients to aid in providing discharge counseling

2/2016-3/2016 Brigham and Women’s Hospital Quality and Safety Department, Boston, MA Patient quality assurance and safety: C atherine Ulbricht, PharmD, MBA

● Presented on Systems Engineering Initiatives for Patient Safety (SEIPS)

● Submitted peer reviews for manuscripts in the J ournal of Dietary Supplements

● Ensured proper conversion from Meditech to EPIC

1/2016-2/2016 Newbridge on the Charles Hebrew Rehabilitation Center, Dedham, MA Institutional: Rosario Drayton, PharmD

● Provided in-service to pharmacy team regarding HMG-CoA reductase inhibitors

● Educate nursing staff on proper drug administration to the elderly 11/2015-12/2015 Brigham and Women’s Hospital, Phyllis Jen Center Primary Care, Boston, MA Ambulatory Care, Pain Management: Michelle Matthews, BCACP, CPE, FASHP

● Performed drug evaluation literature searches to provide reliable drug consult responses

● Presented formal patient cases and journal clubs to pharmacists, residents and MCPHS faculty members

9/2015-10/2015 Sullivan’s Pharmacy & Medical Supply, R oslindale, MA Compounding: Darrell Pesta, PharmD

● Compounded non-sterile custom medications in various dosage forms

● Gained an in-depth understanding of USP <795> and <797> regulations

● Presented on state and federal regulations concerning pharmacist patient counseling 8/2015-9/2015 Osco Pharmacy Store # 7577, West Roxbury, MA Community Pharmacy Practice: Zovig Nalbandian, PharmD

● Verified prescriptions under the supervision of a pharmacist

● Reviewed patient charts and identified vaccination requirements

● Performed medication therapy management (MTM) services INTRODUCTORY PHARMACY PRACTICE EXPERIENCE (I.P.P.E) 6/2014-7/2014 Steward Norwood Hospital, Norwood, MA Institutional Pharmacy Practice: Nancy Huff, PharmD

● Rounded on the psychiatric floor in collaboration with students from Northeastern University and PGY1 resident

● Observed catheter placement for cardiac monitoring and observed the hemodynamic differences amongst patients of various health conditions 6/2013-7/2013 Walgreens Pharmacy Store # 4729, Norwood, MA Community Pharmacy Practice: J egnasa Patel, PharmD

● Assisted in filling and verifying prescriptions

● Counseled patients on OTC products



5/2014-8/2016 Events coordinator and service volunteer Italian Home for Children

9/2012-8/2017 Sunday school teacher, culture club member St. Nectarios Greek Orthodox Church


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