Sign in

Customer Service Medical

Toronto, Ontario, Canada
August 29, 2017

Contact this candidate

Ellen Dolgansky


Objective: To obtain a position as an office administrator, utilizing vast customer service and management experience to meet and exceed expectations.


• Over 12 years of work experience as office administrator.

• College Diploma.

• Proficient in MS Outlook, Word, Excel and PowerPoint, QuickBooks.

• Ability to effectively multi-task in high pressure environment.

• Customer service and organizational skills including organizing and managing team of 3 to 10 people.

Work Experience

Office Administrator 2016 – 2017

Shoes R US and Medical Supplies, Vaughan

• Answered over 50 daily calls to provide customers feedback on their orders.

• Provided technical information on product and services; offered customers technical support on use of electronic ordering system.

• Managed debit and credit card transactions, while maintaining and updating detailed database with 99% accuracy.

• Created and reconciled over 40 invoices for customers daily, improving the process to increase efficiency by 50%.

Office Administrator 2006 – 2016

Royal Shoes and Medical Supplies, Vaughan

• Sold over 30 medical supplies and over 100 shoes monthly to customers based on foot specialists’ prescriptions.

• Prepared insurance claim and medical forms, as well as assisted clients on completing forms accurately to reduce rate of rejection by 30%.

• Reported over 50 claims to all insurance companies monthly. Improved the filing system of claims to reduce retrieval time by 75%.

• Arranged over 15 medical device and shoe deliveries monthly to customers and suppliers.


Progressive Training College, Toronto, Ontario 2017

Office Administration Diploma

MS Word, Excel, Power Point, Professionalism, Career Management, Office Procedures

Business Communications, Accounting Fundamentals, QuickBooks

Radio Technology College, N. Novgorod, Russia

Radio Technology Diploma

Contact this candidate