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Manager Project

Danbury, Connecticut, United States
August 29, 2017

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Dawn Hood-Lopes

203-***-**** Danbury, CT


Energetic Risk Systems Professional with extensive knowledge in developing and maintaining Risk applications for Underwriting, Portfolio Management, Fraud, Authorizations and Regulatory Reporting. Strong problem-solving skills with effective communication of technical information to all levels of management. A leader focused on objectives, deliverables and team success. Detailed oriented, collaborative, responsible and dedicated. Global experience working across cultures and time zones.

Project Management Six Sigma Certified Strategy Manager

Fast Works/Lean Trained Strategic Planning Credit Governance


GE CAPITAL, Norwalk, CT 2006-Present

Senior Risk Manager – Strategic Leader - Workflow, 2014 – Present

Business owner for the underwriting application (Workflow) in 7 businesses. Responsible for customizing, maintaining and enhancing application, data accuracy and regulatory reporting. Maintain project and bug fix prioritization as well as annual budget. Manage a team of Business Analysts. Assisted with all Risk application as needed.

Automated Risk approval levels integrating decision data into rule engine within the Workflow application

Systemized sign-offs for loan modifications resulting in increased fees over $1.2 million

Implemented over 150 new data fields around leveraged lending for accurate reporting

Facilitated data sharing between Workflow and Salesforce to align all declines reasons increasing the accuracy by 25%

Streamlined AML/KYC by integrating Actimize into Workflow, eliminating multiple systems

Implemented process to send data to Account Management system eliminating 15% of redundant data entries

Led the segregation and conversion of Workflow data to 5 unique buyers

Senior Risk Manager – Risk Controllership, 2006-2014

Risk owner for data accuracy within the underwriting and account management systems. Managed regulatory reporting as related to Risk Systems. Lead Project Manager for large system enhancements.

Designed and implemented systematic tool to allow critical information to be audited increasing accuracy numbers by 35%

Developed systematic enhancement to associate deals with one another impacting approximately 150 deals

Subject matter expert for lean workout reducing booking errors by 60% and process timing by 80%

Dawn Hood-Lopes 203-***-**** Page Two

GE CONSUMER FINANCE, Norwalk, CT 2000-2006

Senior Risk Manager – Enterprise Initiatives

Responsible for the development and enhancement of authorization, credit lines and fraud strategies. Managed the implementations of new technology for authorizations and fraud with data processor First Data. Led a team of 13 project managers

Increased sales by $4 million using enhanced technologies at the time of authorizations

Decreased fraud losses by $80 million in a 3-year time span due the new technology implementations as well as new fraud strategies

CHASE MANHATTAN BANK, New York City, NY 1999-2000

Assistant Vice President, System Liaison

Responsible for system implementations of all marketing campaigns. Liaison with third party vendors for the production of credit cards and balance transfers. Managed all new account conversions. Project manager for all new acquisition products.


Assistant Vice President, System Liaison

Managed third party relationship with credit card processor First Data. Project manager for large bank projects as related to credit cards. Developed cardholder pricing strategies, new billing statements and reward programs.


Project Consultant

Managed credit card client’s project list and project priority. Worked with both client’s IT staff and internal IT staff to assign projects, stay in budget and complete on time. Managed team of 5 project and service analyst.


Bachelor of Science in Business Administration, International Marketing, University of Nebraska, Omaha, NE


GE’s John F. Welsh Leadership Development Center

New Manager Development/Managing at GE

Project Management

Leadership Development Course


Commercial Loans to Businesses

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