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Manager Mental Health

Location:
Flushing, New York, United States
Salary:
80000
Posted:
August 29, 2017

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Dennis L. Donovan

(201) ***-**** ***-** **TH AVE FLUSHING, NY 11358 ac12l4@r.postjobfree.com

A highly driven manager leveraging several years of managerial experience. I balance an analytical approach to problem solving, while focusing on solutions.

PERSONAL PROFILE

Focused on promoting an organization’s Mission, Vision and Values.

Strong project management skills with proven ability to effectively manage multiple, concurrent, cross-functional areas of a project or projects.

Demonstrated ability to learn quickly, manage multiple projects and achieve results, while working with minimal direction.

Demonstrated ability at building and fostering strong relationship with internal & external stakeholders.

Personable and influential communicator, negotiator and presenter.

Strong ability to collect, analyze and report performance metrics/data.

Strong computer knowledge; excellent MS Word, Excel, Visio, and PowerPoint skills.

2012-2013 Graduate of HHC Leadership Development Program. PROFESSIONAL EXPERIENCE

COLUMBIA MEDICAL – NEW YORK STATE PSYCHIATRIC INSTITUTE New York, NY February 2015 – November 2015 CENTER FOR SUICIDE RISK ASSESSMENT - CHIEF ADMINISTRATOR Manage the day to day operations of the Center for Suicide Risk Assessment.

• Develop, plan and execute the CSRA activities related to public health, including international dissemination of Columbia Suicide Severity Rating Scale (C-SSRS).

• Collaborate with the Deputy Clinical Director and Deputy Scientific Director to oversee all aspects of the daily operation of the Center.

• Monitor and respond to hundreds of email request weekly for information and resources related to the use of the C- SSRS.

• Coordinate the international and national travel to train professionals on use of the C-SSRS and other Center-related topics.

• Provide input in complex interactions with the RFMH, OMH, DDA, DOE, NIMH, as well as various national and international agencies.

• Act as a liaison between the Founder/Director and various intra- and extramural constituencies, on all matters pertaining to office operations and personnel including budgeting and external contracting with vendors and customers.

• Responsible for anticipating, interpreting and prioritizing tasks through completion that’s in line with the Director's goals and vision.

Manage a complex calendar of meetings, conference calls, training webinars, and online meetings. HARLEM HOSPITAL New York, NY October 2014 – January 2015 CHILD & ADOLESCENT PSYCHIATRIC OUT-PATIENT DEPARTMENT - ASSISTANT DIRECTOR The CHILD & ADOLESCENT OPD PROGRAM & The FAMILY & YOUTH INTERVENTION PROGRAM provides services to just over 500 patients, ages 4-18 years of age, who are diagnosed or present with a history of mental illness as well as Children & Families who experience difficulties due to a love one’s Substance Abuse issues.

• Manage daily flow of children & their families who arrive for treatment & care in both OPD and FYIP.

• Oversee and manage the Intake & Registration process: Including the billing & verification of insurances, scheduling & registering patients (including walk-ins), opening & closing visits, managing flow of patients through clinic as well as the collection of performance metrics for review and improvement.

• Coordinate care of patients in both programs with multi-disciplinary staff including: Attendings, Residents, Nurse, Psychologist, Psychology Externs, Social Workers, Social Work Externs, Residency Coordinator & Clerical Staff.

• Review Treatment Plans to ensure that quality of patient care & reporting reflects stated policies of Harlem Hospital and remain within compliance of OMH, New York Department of Health, CMS & Joint Commission.

• Monitor Systems that ensures the Continuity of Care of Young Adult Patients (18 yrs) being transferred to the Adult OPD Service.

• Developed Systems to monitor both program’s “High Risk” population to track Attendance & Non-Compliance as well as Mobile Crisis Outreach.

• Direct reporting to the Behavioral Health Director of Services on program related issues to improve services.

• Ensure program’s compliance with Hospital and Departmental policies, objectives and operational procedures.

• Facilitate weekly staff and Treatment Planning meetings.

• Work with Human Resources to make employment decisions, ensure employee orientation, coaching, evaluations, conduct disciplinary actions, annual performance appraisals and submission of weekly time sheets.

• Prepared budget and monitor both program’s expenditures.

• Developed departmental (PIP) Performance Improvement Project: Track program metrics and optimize findings based on “test & learn” methodology resulting in improving Patient Show Rate in both Services. This included monitoring data for: Scheduled Visits, Arrivals & No shows, Cancellations, Reasons for Missed appointments, etc. HARLEM HOSPITAL New York, NY March. 2011 – October 2014 ADULT PSYCHIATRIC OUT-PATIENT DEPARTMENT - ASSISTANT DIRECTOR The Adult OPD provides services to over 2200 patients, 18 years or older, with a history of chronic mental illness, substance abuse and dependence, homelessness, sexual and physical abuse as well as those with a history of imprisonment.

• Manage daily flow of 100 to 150 adult patients who arrive for treatment & care in OPD.

• Coordinate care of patients with multi-disciplinary staff including: Attendings, Residents, Nurse Practitioners, Nurses, Psychologist, Psychology Externs & Social Workers, Coordinating Manager, Clerical Staff and Community Liaison Workers.

• Oversee and manage the Intake & Registration process: Including the billing & verification of insurances, scheduling & registering patients (including walk-ins), opening & closing visits, managing flow of patients through clinic as well as the collection of performance metrics for review and improvement.

• Review Treatment Plans to ensure that quality of patient care & reporting reflects stated policies of Harlem Hospital and remain within compliance of OMH, New York Department of Health, CMS & Joint Commission.

• Monitor systems that ensures the continuity of care for patients being transferred from In-Patient Care (Internal & External) to our Outpatient Service.

• Developed systems to monitor Adult OPD’s “High Risk” population to track attendance & non-compliance as well as Mobile Crisis Outreach.

• Direct reporting to the Behavioral Health Directors of Services on program related issues to improve services.

• Ensure program’s compliance with Hospital and Departmental policies, objectives and operational procedures.

• Facilitate weekly staff and Treatment Planning meetings.

• Work with Human Resources to make employment decisions, ensure employee orientation, coaching, evaluations, conduct disciplinary actions, annual performance appraisals and submission of weekly time sheets.

• Developed departmental (PIP) Performance Improvement Project: Track program’s metrics and optimize findings based on “test & learn” methodology resulting in improving Patient Show Rate. This included monitoring data for: Scheduled Visits, Arrivals & No shows, Cancellations, Reasons for Missed appointments, etc. HARLEM HOSPITAL New York, NY March. 2008 – March. 2011 FAMILY & YOUTH INTERVENTION PROGRAM - ADMINISTRATOR Responsible for the Daily Operations of “The Family & Youth Intervention Program” at Harlem Hospital: A Grant Funded Mental Health Program that focuses on working with Children and Families who are, and have, experienced difficulties due to a family member’s Chemical Dependencies & or Alcohol Abuse.

• Supervise a multi-disciplinary team of clinicians responsible for providing Mental Health services to children and their families.

• Interpret & update departmental policies, objectives and operational procedures.

• Collaborate with public, private and community organizations and agencies to improve services for patients.

• Prepare monthly & quarterly reports and recommendations regarding program’s results.

• Identify opportunities for improvement and expansion, as well as ways to improve productivity.

• Facilitate weekly staff meetings, treatment planning meetings & treatment plans reviews.

• Prepared budget and monitor program’s expenditures.

• Collect and report program metrics. This includes: daily visits, clinician productivity and the number of intakes. UNIVERSITY OF MEDICINE & DENTISTRY OF NJ. Newark, NJ May 2002 – March 2008 SENIOR MENTAL HEALTH SPECIALIST II

Administer Milieu Group Therapy to Adolescents in Partial Hospital Program. Supervise 8-10 Mental Health Specialist in 4 Milieu Therapy Groups Collaborate with multi-disciplinary team to discuss & obtain a holistic picture of each client.

• Review and Administer Treatment per child’s own Treatment Plan, Goals & Objectives.

• Create & administer therapeutic activities (Worksheets, group discussions, art and music activities, therapeutic & fun games, trips, etc.).

• Work with caregivers, guardians & schools to re-enforce objective goals for clients Including conducting home and school visits.

• Transportation setup for clients.

• Completion of daily CSM progress notes.

• Casework duties and responsibilities.

• Intakes scheduling and appointment as well as the scheduling of psychological testing. MORGAN STANLEY Jersey City, NJ Sept. 1994 – April 2000 401K Plan Administrator (March/1999 – April/2000)

Develop and cultivate flourishing relationships with 250 Managed and Retail Account Partnerships.

• Review legal agreements relative to investment objectives.

• Invest participant/employer contributions: Bank wires and checks.

• Execute stock trades for participants: Purchases & Sales/ Research/follow up on fail trades to ensure resolution.

• Issue loans and monitor repayments.

• Monitor all trade date settlements.

• Resolve problems and maintain professional relationship with financial advisors.

• Resolve, assist and research problems for clients, plan participants, and record keepers.

• Reconcile daily cash/share discrepancies from activity reports.

• Verify and mail yearly 1099R’s for tax purposes

• Reconcile monthly/quarterly/yearly statement prior to rendering to clients. Personal Trust Conversion Administrator (Aug. 1995 – Feb. 1999) Convert newly acquired Revocable/Irrevocable Trust business from Prior Trustees.

• Review and interpret all legal agreements relative to Investment Objectives.

• The acquisition of all Trust assets: Corporate and Municipal bonds, mutual funds, ADR’s, Treasury notes, common stocks, life insurance policies, property, jewelry, paintings, cash, etc.

• Research security re-orgs/corporate actions: Mergers, acquisitions, exchanges, stock splits.

• Analyze and calculate capital gains/tax cost allocation for investments.

• Monitor trade settlements: purchases, sales and dividends.

• Reconcile and review statements prior to rendering to clients. Operation Associate (Sept. 1994 – Aug. 1995)

Processing of daily trades through portfolio management systems.

• Reconciliation of daily positions including Equity, Fixed Income positions and Options.

• Processing of time sensitive information including purchases, sales, dividends, corporate actions, stock splits, principal pay-downs, exchanges, as well as assisting in the continuing automation of reconciliation and trade input systems.

• Tax cost adjustments.

• Quarterly & Annual statement reconciliation.

EDUCATION

LONG ISLAND UNIVERSITY in BROOKLYN, NY

MASTERS OF PUBLIC ADMINISTRATION - JAN. 2016 – DEC. 2017 NEW JERSEY CITY UNIVERSITY in JERSEY CITY, NJ

BACHELOR OF ARTS, PSYCHOLOGY: (GRADUATED: MAY 2001)



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