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Insurance Project Manager

Galloway, Ohio, 43119, United States
August 29, 2017

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Results-oriented, dynamic, hands-on, PMP certified professional with a passion for continuous improvement. More than 20 years of IT domain experience. Over 16 years of experience in the P&C insurance industry. Excel at delivering business solutions through technology while building highly productive teams; Deep experience leading and executing projects to deliver outcomes in line with organizational strategies. Significant experience building and managing products, processes and services for IT organizations

Project/Delivery Management: Over 12 years of progressive IT experience successfully leading small to large strategic projects while utilizing enterprise business process and software development lifecycle management (SDLC). Experience with P&C Insurance application projects integrating and implementing ERP, content management, rating and customer relationship & communication management systems supporting Policy, Claims and Billing processing needs.

Significant experience leading financial applications projects and infrastructure projects including upgrades.

Consistently successful at delivering application enhancements, maintenance, infrastructure and data/system conversion projects while leveraging Waterfall and Agile/Scrum methodologies.

Outsourcing/offshoring: Rich experience optimizing software development; helped increase profit margins while ensuring customer satisfaction by leveraging offshoring and outsourcing practices. Helped develop strategies for code pushes and built governance model to ensure application integrity and security. Significant experience leading geographically distributed resources, both internal and Vendor.

Built, maintained and managed the implementation of Policy, Claims and Billing systems for SIS, build/implementation of ARTIUS, a web-based rating engine and integration with web-based Point-of-Sale system.

Strengths: Leadership: Develop shared vision and motivate; Articulate: Commended written and oral communication skills; Insightful: Trusted advisor to clients, management and fellow team members; Disposition: Adaptable, pleasant and action oriented/results-driven

Deep experience leading and implementing application development projects related to applications supporting P&C insurance and financial applications within financial services industry.

Significant experience leading infrastructure & software upgrade projects

Core Competencies:

Project Delivery Management

Requirements Analysis

Risk Analysis

Costing & Budgeting

Project Scheduling

Resource Management


Change Management

Release Management

SDLC Management


Agile & Waterfall Methodology

Cross-Functional Supervision

Team Building & Mentoring

Client Relations

Business & IT Planning

Vendor Partnership Management


Offshore Team Management

IT Leadership


Tools: Microsoft Office Products and Visio, CA Clarity PPM, Project Workbench, IBM Lotus Notes, HP Quality and Service Center, SharePoint, MS Project, AS/400, MS-Team Foundation Server, RRC, RTC

Packages: Guidewire, Specialty Insurance System (SIS), Thunderhead, Planet Press, OnBase, Rightfax, Artius, Siebel, Salesforce, Blue Prism



Bachelors in Science (Physics)


(PMP)Project Management Professional Certification

Certified Scrum Master (CSM) Certification

Certificate in General Insurance (INS-21, INS-22 and INS-23), INS

Advanced Diploma in IBM AS400 from Syspro Software International


May 2017 to Ernst & Young LLC., Grandview Heights, Ohio

Present Senior Consultant

Responsible for supporting IT application development projects.

Currently supporting a Robotic Process Automation (RPA) project as a Scrum Master to automate several manual processes using Blue Prism at AIG.

Lead the production support and system enhancements post implementation of the new insurance system (Guidewire Claims Center) at American Family Insurance Company as part of their Personal Lines transformation program.

2014 to NATIONWIDE INSURANCE, Columbus, Ohio

April 2017 Senior IT Project Manager

Responsible for managing IT application development and infrastructure projects within Nationwide Insurance & Nationwide Financials

Managed project involving integration of various marketing technology applications with the new insurance system, Guidewire/ PolicyCenter for personal lines of Business.

Successfully led the integration of customer information management system with Guidewire/PolicyCenter for as part of Commercial Lines Transformation/Policy system migration.

Successfully implemented the NF Data Quality Enhancement Project as part of the CRM system migration from Siebel to SalesForce involving implementation of 9 new processes for improving data quality including PoC for implementing Pitney Bowe’s Spectrum product.

Successfully led multiple concurrent NF applications upgrade (Siebel, IVR, Imaging & Workflow) including infrastructure upgrade, OS upgrade & migration from Solaris to Linux along with multiple system enhancements partnering with external vendors.

Successfully led the infrastructure and Oracle database upgrade of 9 major HA databases interfacing 100+ applications across Nationwide Financial (NF) including the web applications

2011 to SAFEAUTO INSURANCE, Columbus, Ohio

2014 Senior IT Project Manager

Responsible for managing projects related to new product development and multiple document management systems used for production, delivery and archival of policy, billing and claims documents.

Led successful conversion of the documents management system from Planet-Press to Print-Tool for production and maintenance of policy and billing documents following the Agile/SCRUM methodology.

Led the implementation of Open Print Producer developed by Sefas Innovations Inc. for centralized printing, mailing and document–level tracking of policy, billing and claims documents.

Led the implementation of claims document production using Thunderhead while integrating with Guidewire’s ClaimCenter and multiple document delivery systems such as Sefas, RightFax, Voltage (secured emailing) and OnBase.

Led the IT infrastructure setup for processing and communication of FR (Financial Responsibility) bonds and claims in partnership with “American Leader” including implementation of ETL process and setup of a data warehouse to retrieve and store the policy and claims data received from 3rd party systems.

Piloted Scrum and Agile practices and helped drive adoption across company

2008 to STONERIVER INC., Columbus, Ohio

2011 Project Manager/Project Lead

Managing projects related to implementing the Specialty Insurance System (SIS) and its integration with a web based point-of-sale system, rating systems and 3rd party systems required for policy and claim processing.

Implemented SIS for Liberty Mutual Insurance Company. It was a multiyear, multimillion-dollar initiative to build capability to transfer quotes from web-based quoting system to the policy processing system, customizing SIS, integrating SIS with ARE rating engine and building the statistical, billing and publishing interfaces.

1999 to FISERV INC., Columbus, Ohio

2008 Project Manager/Project Lead

Responsible for managing projects related to implementing SIS package and its integration with web based point-of-sale system, external rating systems and other 3rd party systems required for policy and claim processing.

Implemented rating engines for several lines of business such as Personal Auto, Homeowner, Dwelling Fire, Commercial Auto, Personal Umbrella, Homeowner/Farmowner Liability and Worker’s Comp for insurance companies.

Led the conversion project for Commerce Insurance Company involving upgrade of the highly customized SIS v8 to v12, addition of new functionalities to the policy, billing, accounting, reporting and claims management modules, and the conversion of data, rating engine and the customer communication management systems.


1999 Senior Programmer Analyst

Leading and mentoring teams implementing, maintaining and supporting P&C insurance systems.

Led the analysis, design and programming for data conversion and interfaces between the legacy system (Mainframe) at and P&C insurance system (SIS) at AGWAY Insurance. Conversion included 21 personal and commercial lines of business with 10 years’ worth of historical data.

REFERENCES: Available upon request.

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