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Customer Service Medical

Los Angeles, California, United States
August 29, 2017

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Coco Jean Fehani

Laguna Hills, CA *****


OBJECTIVE Medical Biller Position or Administrative Assistant

Medical insurance claims procedures, Billing and documents, Full knowledge in Commercial and Medicare billing, Eligibility procedures, insurance claims, good communication skills, Customer service, medical terminology, and MS Excel, MS Word, MS Outlook


Ambry Genetics Lab Corp., Aliso Viejo CA 3/01/2016 to 2017

Medical Biller and Patient Verification

Reading and understanding facility contract’s to ensure that facility lab procedures,Billing claims electronic and paper billing in a timely fashion, convert dosages to billable unites, Patient’s eligibility, verification for all commercial and Medicare, third party payer is accurate, completes special projects as needed,ability to troubleshoot and resolved outgoing problems and follow ups skills.

Saddleback Memorial Hospital, Laguna Hills, CA - 2003 to 2014

Medical Biller and Collecting

Review encounters; “Super-bills” submitted by clients to ensure accuracy stance

Submit claims to insurance companies for payment

Send statements to patients

Track the status of submitted claims to ensure timely payments

Post payments to ensure the accuracy of the client’s data

On a regular basis (monthly or quarterly)

Provide feedback to the client about opportunities for improvement based on review of

rejections and denials (better use of real-time eligibility)

Answer general questions about reports and suggested improvement

Gateway Medical Group, Anaheim CA, 10/01-1989 to 01/01/2003

Medical Biller and Patient Eligibility Coordinator

Billing all commercial claims to insurance companies, Review clearinghouse reports and other sources of information to resolved denied and rejected claims so that claims can be resubmitted, Utilization Review Department, submit copies of Dr Authorizations to patients

Maintain copies of patient medical records minimum of four years. Verify eligibility for all members, responsible for tracking and updating health plan and benefits option codes.


AA Degree, Liberal Arts, Cerritos Community College

Coastline Regional Occupational Program Banking and Business Management Certificate

Teller Clerk Certificate


Computer Software Skills: Microsoft Word, Microsoft Excel, Power Point, Access and Outlook, Diamond,Easy claim, King, Epic, McKesson, Cahaba, Office Aly, Query Tool Ap2, Telcor

Awards: Typing Certificate (52 wpm)

Personal: I am always on time and don’t arrive to work late, I have good attendance, good customer service/communication with the customer is number one with me, and I balance compassion with getting results when it comes to effective bill collecting

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