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Manager Technical Support

Location:
San Francisco, California, United States
Posted:
August 29, 2017

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AL Sampson.

Email: ac12hw@r.postjobfree.com

(415) ***-****

QUALIFICATIONS

Seventeen years as a technical professional.

Experience: network/hardware / operating system troubleshooting, pc builds, system integration, technical support, help-desk, audio visual technologies.

SKILL SETS

Systems: -Mainframes, Client-Server.

Networks: -Ethernet, Decnet, Novell, Microsoft VPN.

Software: -Unix, Windows, Mac, Office, Acronis, mobile apps.

Hardware: -pc, mac, smartphone, storage drives

Telcom/Media: voip, meridian, extron, barcos, lcd projectors, EVs

PROFESSIONAL EXPERIENCE

SAN FRANCISCO STATE UNIVERSITY San Francisco

Volunteer Producer/Consultant

Involved in this project discussion/documentary/lecture series on the 1968-1969, San Francisco College strike.

DARKSIDE.COM. San Francisco

Owner

Provided current, rare and out of production memorabilia (tech manuals, videos, models, posters) from the sci-fi genre.

UNITED PARCEL SERVICE. South San Francisco

IT Analyst

-Analyzed audit data and summarized findings for management.

-Minimized impact on IT activities thru elimination of duplicating resources.

-Analyzed operations for compliance of procedures.

-Coordinated IT functional areas between Internal and external auditors.

-Audited customer compliance of tracking and billing system.

ROSS FINANCIAL SERVICES. San Francisco

MIS Support Manager

-Identified/resolved network issues, and staff hardware/software pc problems.

-Integration of hardware and software on the lan, upgrade evaluation.

-Software and hardware support training to end users and employees.

-Supervision of employees training.

-Managed dept. budget.

-Maintained company matrices.

-Technical writing.

PSP INFORMATION GROUP. Oakland

Systems Support Manager

-Established, developed, and implemented systems management disciples.

-Implemented system performance mgmt, claims processing, and data tracking.

-Training and supervision of dept employees.

-Technical writing of operating procedures.

-Provided systems support to staff and remote users.

-Managed info servers and off site data storage.

-Created disaster recovery and backup procedures.

-Evaluated and recommend computer hardware/software for end-users.

IBM CORP. San Francisco

PC Coordinator / Media Specialists

-Maintained mainframe and pc systems.

-Recognized and corrected pc and media hardware problems.

-Help-desk support to end-users.

-Setup/operations PC, multimedia equipment for classroom seminars.

-Network Installation.

-Supported media: projection systems, video-conferencing, av multimage.

-Coordinated service of all computer and media equipment in facility.

Projection Video Services. San Francisco, Ca.

MultiImage Technician (Freelance)

Operation of multimedia projection, multimage, lighting, and sound systems.

Metro Audio Visual. Miami, Fla.

Audio-Visual Operator

Setup and operations: multimedia projection systems - data and video at road shows, hotel meetings, also, delivery of equipment.

EDUCATION/PROFESSIONAL DEVELOPMENT

San Francisco State University:

Bachelor of Arts: Labor/Management

City College of San Francisco

A+. Microsoft (MCSE) Training



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