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Customer Service Microsoft Office

Location:
Norristown, Pennsylvania, United States
Posted:
August 29, 2017

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SUMMARY

SKILLS

EXPERIENCE

CERTIFICATIONS

ACTIVITIES AND HONORS

TRAYANNA LANIER

ac12h8@r.postjobfree.com

Resourceful call center agent who consistently meets and exceeds productivity goals. Also I'm committed to addressing customer concerns with speed, accuracy and professionalism. Dedicated to process

improvement

Devoted to data integrity

High customer service standards

Proficient with Microsoft Office

Suite

Service solutions expert

03/2016 to 07/2017 Front Desk Clerk

Motel 6 - King Of Prussia, pa

Provided accurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptions to accommodate unusual customer requests. Maintained up-to-date records at all times. Answering incoming and making outgoing phone calls to customers. Also keeping paperwork organized and up to date.

02/2013 to 04/2015 Call Center Agent

Opinions - Montgomery, pa

Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Assisted in creating detailed product website that reduced average call time by 25 seconds.

2011 High School Diploma: Business

Norristown HIgh School - Norristown, PA

3.0 GPA.

2017 Pre-licensing education

The Results Companies - Bluebell, PA

Successfully completed the requirements for PA accident and health insurance, at The Results Companies.Training in Call Center Technology I volunteered to participate in the Back to school give back. For families that are in need or less fortunate.



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