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Customer Service Representative

Location:
India
Posted:
August 29, 2017

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DHEERAJ VINCHURKAR E-mail : ac12dj@r.postjobfree.com

Mobile : 720*******

B.E. (TECHNICAL OFFICER-TELECOM),14 YEARS EXPERIENCE.

Summary : Engineer with over 14 years of experience in telecom industry. possess Excellent logical aptitude, patience, Interpersonal & Communication skills,Quick learner, Highly adaptable,Hardworking, with positive attitude, Like to take Responsibilities & Deadlines.

Carrier Objective : To be a Professional in Telecom Industry with Sound Technical Knowledge.

Objective : To seek a challenging position as a Technical officer in the field of Electronics & Telecommunication Engineering with career growth & a job that will give me opportunities to work at the leading edge technologies & to learn & to feel the Satisfaction of Success.

Current Ambition : To be a Professional in Telecom Industry with Sound Technical Knowledge.

WORKING EXPERIENCE :

Currently working as Customer Service Associate in INTELENET GLOBAL SERVICES from 19 june 2017 to till date.

Previously worked as Customer Response Executive in Kserve Bpo Ltd from 21 october 2016 to 17 june 2017.

Worked as Customer service Representative in Reliable business solutions and services in airoli for Tata Docomo Outbond Retention Process from 20 november 2011 to 4 september 2012 for retention of Tata products like walky, GSM & CDMA Mobile and Photon, VData Products but the process was shifted to Effort Bpo Ltd from 5 september 2012 to 3 october 2016 also worked as Customer service Representative there but could not continue because of shift stretched timing issues, unpaid over time issues and salary issues.

Worked as Technical Officer in I&FR(Installation & Fault Repair) Customer Service Delivery Department in “ BHARTI AIRTEL LTD ”Since 26th June 2006 to 20 october 2011.

Worked as field Engineer in FWP/T(Fixed Wireless Phone/Terminal) Maintenance Operations & DLC(Digital Loop Carrier) installations in “RELIANCE INFOCOMM LTD” Since 24th April 2004 to 24th June 2006.

Worked as Apprentiship Engineer for One Year in “JINDAL IRON & STEEL COMPANY LTD” at Vasind

Taluka : Shahapur District : Thane Since 14th March 2003 to 13th March 2004.

Computer Knowledge :

Hardware & Networking,M.S.C.I.T.,MS Office,Lotus,Wordstar,Foxpro,MS Outlook &Internet.

Educational Qualifications :

EXAM

YEAR

BOARD

PERCENTAGE

Correspondence Degree in Electronics & telecommunication Engineering.

March

2011

Dnyaneshwar Vidyapeeth,Pune

70.10 %

Hardware & Networking

January 2005

M.S.B.V.E.

80.00 %

M.S.C.I.T

April 2005

M.S.B.T.E.

81.00 %

M.S.Office

2000

M.S.B.V.E.

84.75 %

Diploma in Electronics & Telecommunication Engineering.

2002

M.S.B.T.E.

MUMBAI

49.61 %

S.S.C.

1998

MUMBAI

61.33 %

RESPONSIBILITIES HANDLED :

Worked on landline installations and FWP/T in Corporate as well as Residential.

Installation of Broadband (Wired/ Wireless routers) connections for Corporate and Residential.

Installations of Corporate PRI and BRI connections.

Vendor management for installations and maintenance.

Project : Elecronic Voting Machine ( E.V.M.).

Based on : Instrumentation & Control System & Microprocessor Based System.

Year : 2001-02

Personal Details :

Date of Birth : 12th September,1982.

Marital Status : Single

Hobbies : watching Cricket & Television, Reading books,Listening Music etc.

Languages Known : English, Hindi & Marathi.

Address : Govind Complex, Ganga Tirth B-311,Pune Link Road,Near Jari-Mari

Gate,Tisgaon naka, Kalyan ( E ).Pin : 421 306.



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