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Customer Service Data Entry

Hamden, Connecticut, United States
August 29, 2017

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Crystal D. Seaforth

** ****** ******, ******, ** 203-***-****


Dependable and dedicated customer service professional. Motivated, accuracy centric and extremely organized with a short learning curve. Laser focused on task completion, creative problem solver and meeting deadlines. Collaborates effectively with the ability to work independently.

Professional Experience

XPO Logistics, Inc, Wallingford, CT 02/2017 – Present

. Providing assistance by telephone to customer and business partners concerning product deliveries, returns, and exchanges.

. Provide excellent customer service at all times, handle customer’s complaints and concerns in a professional manner. Assisting in monitoring progress of delivery routes throughout the USA.

. Other duties may be assigned to meet business needs

Benchmark Senior Living at Hamden,

CT 07/2016-Present

Front Desk Receptionist/Customer Service

Responsibilities main function answering a multi phone line system making sure all calls are answered in a timely fashion, incoming and outgoing calls, greeting customer’s/family members

Ensuring the adherence of building safety and maintenance high standards

Scheduling drivers on a daily basis for community residents to appointments and trips

Tracking meal tickets for non-independent residents

Duties included responding to emails, mail merge, scanning, faxing, copying, data entry, Excel

Primary Residential Mortgage, Inc. Fairfield, CT 06/2015-10/2015

Administrative Assistant/Customer Service Contract position

Responsible for all office functions answering incoming calls, making outgoing calls, helping with gathering information for mortgages, calling about client’s credit and employment information

Responding to mortgage inquires and collecting required documents

Duties also included scanning, mail merge, faxing, copying, filing and data entry

Quinnipiac University, Hamden,

1994 - 2014

Admission’s Representative /Admission’s Secretary/ Customer Service

Informed applicants/parents on the admissions process

Assisted students with completion of admissions application ensuring all required documentation was included.

Controlled communications from outside entities parents, school guidance counselors, made outgoing calls and received incoming calls requesting material needed to complete the application process

Mentored on-campus students having difficulties with the university culture

Operated with paperless office systems that included scanning, faxing, filling, email, mail merge

Crystal D. Seaforth

71 Beacon Street, Hamden, CT 203-***-****

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Computer Skills

Microsoft Word, Excel, Outlook, Datatel System


Quinnipiac University, Hamden, CT – Criminal Justice

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