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Sales Customer Service

Location:
Pune, Maharashtra, India
Posted:
August 29, 2017

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ROHAN DESAI

“Utkarsha”, Samarth Nagar, New Sangvi,

Pune (Maharashtra) - 411027

Mob No.: +91 902*******,

E-mail ID: ac12cj@r.postjobfree.com,

DOB: 10.07.1989

Objective

To continue my career with an organization that will utilize my management, supervision & administrative skills to benefit mutual growth and success.

Area of Interest: Sales & Marketing

Education

COURSE

INSTITUTE

PERCENTAGE

YEAR

MBA

Sinhgad Institute of Management, Vadgaon, Pune

65.10%

2017

B.Sc. HHA

IHM, Chennai (Degree by IGNOU and NCHMCT, Noida)

66.0%

2011

HSC (12th)

NCL Junior College, Pune (HSC, Maharashtra)

52.0%

2008

SSC (10th)

St. Joseph Boys’ High School, Pune (SSC, Maharashtra)

58.80%

2006

Industrial Experience: 3 Years 6 Months

Summer Internship Program of 8 weeks at ITC Limited-Hotels Division, Pune Regional Sales Office in Sales & Marketing.

-Generating leads by visiting various clients and offices in the city, understanding their needs and expectations.

-Creation of systematic primary database for the Sales Office.

Worked as Tr. Customer Service Officer at Mphasis, Pune starting 21.07.14 to 28.07.15.

-International Voice Process ( Inbound & Outbound )

Worked as Front Office Supervisor at Le Meridien, Pune now Sheraton Grand, Pune starting 01.06.11 to 10.01.14.

-Supervising all front of the office i.e. reception, guest relations, concierge and back office i.e. telephone operator, reservations operations

-Night auditing

-Responsible for enhancing the check-in and check-out experience.

Industrial training of 24 weeks at Le Meridien, Pune now Sheraton Grand, Pune in all the major departments.

MBA Projects

Identifying Business Opportunities in Pune for ITC Hotels.

Mobile Customer Engagement – A New Trend in Hospitality Industry.

Language Proficiency

English

Hindi

Marathi

Achievements

Presented a paper titled “Awareness among Youth about Digital India Campaign” in International Doctoral Convention held on 4-5th March 2016 at Sinhgad Institute of Management, Pune.

Participated in One Day State Level workshop on Digital Marketing held on 27.02.2016 at Sinhgad Institute of Management, Pune.

Participated in State Level Olympiad on Project Management held during the year 2015-2016, by Tech trainers And Testers at Sinhgad Institute of Management, Pune.

Awarded as “Supervisor of the Month” for the month of May 2013 from Starwood Hotels.

Awarded as “Best Employee of the Month” for the month of September 2012 from Starwood Hotels.

Efficiency

Good computer skills.

Complaint handling capability.

Quick decision making ability.

Willing to go above and beyond.

Extracurricular Activities

Student Editor for IMPACT-2016 College Magazine, Sinhgad Institute of Management, Pune.

Coordinated in various events held at Institute level.

Students volunteer for Sinhgad Karandak (Sinhgad Institutes Annual Flagship Event) 2016 & 2017 at Sinhgad Institutes, Pune.

Students volunteer for International Conference on Stress Management (ISMA 2016) at Sinhgad Institute of Management, Pune.

Students volunteer for International Conference on “Managing Business in Digital Age” Feb 2017 at Sinhgad Institute of Management, Pune.



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