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Customer Service Mental Health

Baltimore, Maryland, United States
August 29, 2017

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Cindy M. Bridle

**** ******* ****** 667-***-****

Baltimore, MD 21230


I am a dedicated, service-oriented, and experienced professional that has thrived in multiple environments including higher education and private health care.

Recognized at two organizations with Certificates of Excellence for 100% work accuracy and perfect attendance.

Received Service Operations Value Cards in recognition of providing exceptional service, having an excellent attitude, and demonstrating exceptional job knowledge in conjunction with a willingness to help others.


Mental Health Claims Specialist II, Magellan Health Services 1997-2014

Processed both federal and private mental health claims and continually exhibited a keen attention to detail to ensure accurate reporting.

Processed a high volume of claims and monitored any necessary adjustments.

Resolved claims edits and suspended claims for resolution.

Updated required reference materials to adjudicate claims and maintain accuracy.

Provided support for other team members and preformed other duties as assigned.

Created documents to request more information from providers and prepared denial letters for multiple audiences.

Analyzed each claim to verify provider credentials.

Billing Clerk Specialist, University of Maryland Medical Systems 1980-1996

Provided customer service support and shared information with vendors to expedite billing process.

Trained and provided feedback to new employees.

Managed a specialized billing software and monitored minute details to ensure accuracy of billing and reporting.


Mergenthaler Vocational- Technical High School, 1979

Received Merit Certificates for Outstanding Work in Math, Typing and Completion of Office practice course

Received dual diplomas in Office and Distributive Occupations & Standard HS completion

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