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Customer Service Marketing

Location:
Abu Dhabi, United Arab Emirates
Posted:
August 29, 2017

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*.OBJECTIVE

Senior manager of multi pharmacy channel group, with 10 years experience managing pharmacies and people.

Outstanding interpersonal skills with a track record of achieving sales target, and marketing strategy objective.

My passion in marketing and sales. Speciality digital marketing though social media marketing.

Also establishing positive relationship with customers, pharmaceutical companies, medical professional, healthcare organization and insurance providers.

Respected leader, able to train and manage diverse teams to deliver peak performance. Dedicated to provide quality care and fast accurate dispense medication.

2. CERTIFICATE AND LICENSE:

2.1 ABU DHABI HEALTH AUTHORITY LICENSE (HAAD)

2.2 PHARMACY MANAGEMENT: QUEEN MARGARET UNIVSERITY 2016

2.3 EMOTIONAL INTELLIGENCE IN PHARMACY MANAGEMENT: GULF MEDICAL UNIVERSITY 2016.

2.4 MINISTRY OF HEALTH LICENSE (under process)

3. WORK EXPERIENCE:

3.1

DATE

POSITION

COMPANY

RULE

April-2014 tell present

Senior manager :

Al MANARA pharmacy group

Multi unit pharmacies manger: operations, purchasing,

Marketing .

Senior manager : Managing pharmacies :keep my pharmacies competitive as much as I can.

Marketing :

A.SOCIAL MEDIA MARKETING: Build, launch and test social media and display marketing campaigns (primarily Facebook and instagram) for multiple objectives including Brand awareness, content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.

B. implementation of marketing activities( set up events for publics, facial and hair treatment sessions), Promote business and increase brands visibility, communicate with all stakeholder(internal and external). Business development: set up contract with ITIHAD AIRWAYS, and nearby clinics ….

Operation management : Assures the adherence accepted ethical and professional practices TO optimizing all operations from stock management, prescription dispensing mode, to customer service and haad regulation implementation.

Purchasing management: dealing with suppliers, supply my pharmacies with proper medicines, cosmetics lines, supplements, baby items, machines…

SUPERVISING AND TRANING PHARMACIST AND OTHER STAFF :

reviewing prescription to assure accuracy to ascertain ingredients and to evaluate their suitability, purchasing pharmaceutical supplies, medical supplies maintain stock handle it properly, training pharmacist to handle cases . Compounding and dispensing prescriptions daily . Manage trainee pharmacist to fulfilling prescriptions, Consult with physician and patients regarding medication dosage, drug interaction, counseling patients, medical equipment counseling, disease management and potiential side effect of prescription and otc medicines.

Key roles:

lResponsible for the appropriate purchasing, control and security of all drug products and medical supplies.

lDirects the maintenance of inventories and purchase contracts for medical or hospital supplies.

lDevelops a system of inventory record keeping and control to detect any shortages or discrepancies in controlled substances at the earliest possible time

lEnsures that the pharmacy operations are fully compliant with the required legal and administrative procedures according to company guidelines.

lParticipates in drug research and experimentation programs and related public information activities.

lMaintains highest level of customer satisfaction at all times, and resolve any customer service issues.

lAchieving target, very good experience dermatological products, specially with famous and organic natural brands

lImprove drug inventory management system to reduce waste and eliminate back order.

lMonitors pharmaceutical re-ordering levels, prices, and expiry dates of stocks in shelves and items on order.

lReviews and approves all invoices of medicines before payment from the suppliers to ensure prices, bonuses, and discounts are applied on the bills as agreed with the vendors.

3.2 3/2013-3/2014 MANAGER AT UNIVERSAL PHARMACY.

Compounding/dispensing prescription, approval request though pbmlink, openjet, eclaim xpress, control medicines dispensing, maintain accurate patients records, dosing information, and direction of use, also customer relationship development, clinical application.

3.3 2010-2013 AHMAD PHARMACY, SYRIA.

Managing own pharmacy in Aleppo, trying to link between patients and physicians, consult my patient and direct them to best medical care, reactivaton of community pharmacy.

Purchase medicines, supervising my assistant, teaching him necessary skills and medical information.

4. SKILLS:

Skill

Experience

Years

Communication

Experienced

10

Creativity

Experienced

10

Teamwork

Experienced

10

Adaptability

Experienced

10

Leadership

Experienced

10

Conflict Resolution

Experienced

10

Self-motivation

Experienced

10

Time Management

Experienced

10

Decision Making

Experienced

10

Ability to Work Under Pressure

Experienced

10

5. EDUCATION:

2005-2010; B.SC in pharmacy, university of kalamoon, Damascus, Syria.

2010-2012; MBA master of business administration, Aleppo university, Syria.

6. PROFESSIONAL AND CLINICAL PRESENTATION:

I.New Amercian diabetic association guid line for diabetic medication, Endocrinology residents, Alkindi hospital, Syria

II.DPP4I the new treatment approaches for diabetic patients, diabetic center, MOH, Aleppo, Syria.

III.Advanced reduces of cardiovascular events by atorvastatin, Ibn rushed cardiology hospital.

IV.Why ACEI? Aleppo university, pharmacy collage.

i.Captor ill the father of ACEI, intern medicine department, Aleppo university hospital.

7. CLINICAL RESEARCH:

SIRAS trial: an observation study on the incidence oh hypoglycemia in Muslim patient type 2 diabetics during Ramadan

Duty: patients medication overview and drug interaction

Ayman al saved MD Endocrinology, Aleppo

8. PUBLICATIONS:

2013-3: The important nutritions for pregnancy, Al wehdah newspaper, Abu Dhabi, UAE.

2013-8: 4 simple steps for diabetic patients, Al wehdah newspaper, Abu Dhabi, UAE.

9. OTHER POSITION:

2011-3 Logestic manager, Syrian society of neuroscience SSN, annual meeting, Aleppo university.



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