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Service Representative Microsoft Office

Location:
Grand Rapids, Michigan, United States
Posted:
August 30, 2017

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REGINA PINAN

*** ****** ****** *. ***** Rapids, MI 49503 616.***.**** ac127q@r.postjobfree.com

EDUCATION

GRAND VALLEY STATE UNIVERSITY, ALLENDALE MI

HOSPITALITY AND TOURISM MANAGEMENT – 2008-2011

EXPERIENCE

EVENT COORDINATOR/ MANAGER THE GILMORE COLLECTION

GRAND RAPIDS, MI 49503 JULY 2015 – CURRENT

Booking events and assist with booking off site catering

Meet clients and coordinate site tours

Manage and execute food tastings

Finalizing event details with clients and outside vendors

Communicate with catering staff and building managers on a regular basis

Create event proposals and invoicing clients

Answer incoming inquiries via phone and emails

Work in a timely manner to meet all deadlines

Ensure all food and bar items are accounted for

Conduct client follow ups and surveys

GUEST SERVICE REPRESENTATIVE THE GILMORE COLLECTION

GRAND RAPIDS, MI 49503 AUGUST 2014 – JULY 2015

Direct incoming calls and email inquiries

Booking restaurant reservations and large parties

Handled ticket and gift card sales

Communicate with building managers and chefs on a daily basis

Log all lost and found items

Interact and assist guests

Responsible of opening the building during business hours

HOUSEKEEPING SUPERVISOR COURTYARD BY MARRIOTT

GRAND RAPIDS, MI 49503 AUGUST 2014 – SEPTEMBER 2015

Inspect hotel cleanliness to maintain company standard

Supervised housekeeping staff to work efficiently and effectively

Run arrival and departure reports

Communicate with other departments within the hotel

Log all lost and found items and contact guest back for claimed item

SKILLS

Bilingual – fluent in English and Yapese languages

Microsoft Office

Communication – verbal, written and listening

Planning/ Organizing

PROFESSIONAL SERVICES

Gran Fondo The Gilmore Collection Representative

Bridal Show The Gilmore Catering Representative

West Michigan Bridal Show Volunteer

REFERENCE

Available upon request



Contact this candidate