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Customer Service Manager

Union City, New Jersey, 07087, United States
Open for discussion
August 30, 2017

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Fernando Moore

Shipping Coordinator

*** **** ****** *** *

Union City, NJ 07087

201-***-**** / 201-***-****

Software: MS outlook / excel / word

Quick-books / AS-400 Kewill / Freight-view

Education: Upsala University

East Orange, N.J.

From: 9/1993 to 6/1994

Major: Business Management

A hard- working individual with the ability to work in high volume with adherence to deadlines looking for a position using strong managerial skills, superb communication expertise and particular interest in organization training plans with the reputed firm. Authorized to work for any employer in the United States.


Shipping & Receiving Coordinator

Te-Wire & Cable - Saddle Brook, NJ - June 2014 to Present

Responsibilities Included but not limited to:

•UPS World-ship / FED-EX Domestic & International shipping orders

•Bill of Lading, NAFTA/ SLI Documents for International Customs

•RF Scan guns, shrink wrapping skids, box packing, crating skids • Inventory Control experience

•Fork-lift, Electric power jacks, Hand trucks, & Dollies

•Customer Service, Analyzing supply budget

•Preparing Truck shipments for Old Dominion, UPS & FED-EX Freight

•ABF, R & L, DHL, Conway, Concordia, etc. online scheduling

•Emailing customers & staff tracking numbers in reference to shipments

•On time shipments and scheduling pick-ups

•Maintaining all OSHA rules & regulations to secure a safe warehouse for staff & visitors

•Hand out daily job assignments to employees & assist to assure all work is complete on a timely manner

•Properly inspect all incoming & out going shipments at all times

•Give an end of the day progress report to manager on all employees work performances

•Responsible to meet all monthly goals…..

•Power tools: Cutting machines, Drills, Staple-guns, Nail-guns, etc.

Shipping Department Coordinator

Betson Enterprise / H.Betti Incorporation - Carlstadt, NJ - April 2013 to June 2014

Responsibilities included but were not limited to:

•Billing for UPS, Fed EX & DHL both including domestic and international

•Inventory for proper accounting of stock

•Use of equipment included but were not limited to power jack and forklifts

: Shrink wrap skids, box packing, & crating special skids

: Customer service, scheduling pick-ups online, email staff & customer updates regarding tracking numbers.

: Submit progress reports to manager on daily basis

: Bill of Ladings, NAFTA / SLI Document paperwork for International customs.

: Preparing truck shipments for Old Dominion, R&L, Fed-Ex Freight, UPS Freight, XPO, ABF, YRC, NEMF, Concordia, TNT, Firebird, etc.

: On time shipments, & proper inspections on all incoming, & out going shipments.

: Analyzing proper budgets to save money for company.

: Hand out daily assignments to shipping department on a daily basis in which is timed on a professional manner.

: Keep all work areas safe & clean daily

: Responsible to meet company monthly goals :Software / MS Outlook, Excel, Word.

: Power tools: Nail-guns, Staple guns, Saw machines, Drills.

Warehouse Clerk/Equipment Operator

Jet Distribution - North Bergen, NJ - March 2011 to February 2013

Responsibilities included but were not limited to:

•Billing for UPS, Fed EX both including domestic and international

•Full inspection of all shipments prior to departure as well as inventory control

•Use of equipment included but were not limited to power jack and forklifts

Warehouse worker/Equipment Operator

Designtex - Secaucus, NJ - February 2005 to March 2011

Shipping Clerk responsibilities included but were not limited to:

•Hi Lo Driver/ Forklift Driver

•Received, unpacked, and checked arriving shipments with demand Stock storage services

•Usage of RF scan gun to assure all merchandise was stored properly

•Helped in research of departing shipments

•Cutting of material

•Order fulfillment for Customer Service

•Billing for DHL, Fed Ex, Roadway, Steelcase, New Penn, UPS along with other independent trucking companies.

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