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Customer Service Insurance

Location:
Seattle, Washington, United States
Salary:
$27.05hr
Posted:
August 30, 2017

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Verdia Kinney

**** ******** *** *** *******, WA *8122 206.***.**** ac1263@r.postjobfree.com

Objective

To obtain an administrative position to use my skills in customer service in conjunction with my knowledge re insurance eligibility/coverage to help both patients and providers.

Education

DEGREE DATE EARNED SCHOOL

• ITT Peterson School of Business, Seattle WA-Diploma, Office Management

• National Technical School, Los Angeles, CA-Diploma, Computer Operations

• Garfield High School, Seattle WA-Diploma, General Studies

Skills & Abilities

CUSTOMER SERVICE

• Ability to work under pressure with diverse patient/provider groups in a courteous, tactful manner

• Responsible for the prioritization and appropriate referral of patients and families for insurance coverage

• Reviewed billing, resolved complaints, managed customer accounts

COMPUTER SKILLS

• Proficient in Windows, Excel, data entry, report generation, insurance application tracking

COMMUNICATION/PROBLEM SOLVING

• Operated a multiple-line phone system, with triage and routing of calls to appropriate staff

• Greeted walk-in clients, gathered insurance information for financial counselors

EDUCATION/INFORMATION

• High level of knowledge regarding private and public insurance programs coverage and eligibility

• Provided information and education to clients regarding a variety of insurance plans and options

Experience

PROGRAM COORDINATOR HARBORVIEW MEDICAL CENTER MARCH 2002-PRESENT

• Assisted patients, families, and staff in all aspects of insurance coverage applications, from demographics to financial record review

• Provided timely triage and referral of patients and phone calls to appropriate staff per departmental policies

• Offered general information regarding the Department’s functions, policies, and procedures

• Managed customer accounts, reviewed billing, resolved complaints and discrepancies

• Coordinated data entry to generate reports, track insurance applications



Contact this candidate