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Customer Service Insurance

Location:
Atlanta, Georgia, United States
Posted:
August 30, 2017

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EXPEDIA/CREDIT ACCOUNT COLLECTOR

**/****-*******

Provided quality customer service to Hotel Collect vendors to resolve billing and collections’ inquiries

Achieved an average of 20 calls/day using several systems (Salesforce, Admin Tools, EPC) in a fast-paced environment

Established corporate contacts and liaisons

Works with the global team innovating new processes, strategies and procedures

Direct Sales to hotel partners, Presenting material for meetings

GREAT SOUTHERN BANK/CONSUMER COLLECTOR

07/2014-06/2015

Works with customers to resolve the issue in an efficient and timely manner in accordance to regulations and statues.

Maintains a strong working knowledge of the loan collections and application systems in order to resolve complex payments and collection issues before implementing a repossession.

Educates customers with regards to repayment options including extensions, due date changes and refinancing options.

Responsible for preparing correspondence for collections, right to cures, delinquency notices and processed payments received.

LAKELAND HOSP/COMMERCIAL CLAIMS BILLER

01/2013-06/2014

Provided insurance billing and follow up on various commercial insurances make sure all correspondence is correctly adjusted according to each individual insurance contract.

Ran the billing for all physician and hospital claims making sure they are not errors prior to sending to the insurance companies via paper or electronically.

Responsible for a weekly report reviewing our upfront collection process gives upfront estimated quotes according to the insurance benefits of collection process.

ATHLETICO/ A/R MANAGER

08/2008-03/2012

Oversee and Streamline the Self-Pay Collections process. Make sure all reports are worked, and billing information is merged for month-end closing.

Implement quality assurance for the self-pay team. Manage and train the self-pay team to assure excellent communication skills. Conduct Weekly meetings to assure everything is running sufficiently, efficiently and most proficient

Direct contacts with over 70 Physical Therapy clinics corresponding patient information retrieving medical notes and scripts.

Follow up with payers and other third parties for payments and denials. Follow up with claims submission and resolution of accounts including secondary billing, appeals process, and patient liability.

EDUCATION

MEDICAL BILLING AND CODING CERTFICATE

Malcolm X College 2001-2002

CEU Credit



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