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Customer Service Sales

Location:
Kings County, New York, United States
Posted:
August 30, 2017

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PEARLINE MAITLAND

*** **** **** **., ********, NY 11234 ac124x@r.postjobfree.com H: 718.***.**** C: 347.***.****

PROFESSIONAL PROFILE & QUALIFICATIONS

Goal-oriented career professional with a strong background in management and customer service actively seeking a challenging and rewarding career in the medical industry with opportunities to utilize diverse medical administrative skills to support organizational objectives.

Well equipped to perform within diverse work environments, adapt to new procedures, contribute to company objectives, and provide unparalleled customer/patient service.

Proficient in Word and familiar with Excel, Access and PowerPoint while typing 40 words per minute.

EDUCATIONAL & PROFESSIONAL DEVELOPMENT

Health Science Associate Degree – Medical Office and Billing Ultimate Medical Academy – Tampa, FL 8/2014

Medical Office and Billing Specialist Diploma Ultimate Medical Academy – Tampa, FL 11/2013

Office Associate, Katharine Gibbs School – New York, NY 9/2005

Medical Office: Patient Registration (Check In/Check Out) Medical Terminology Electronic Records (EHR/EMR) Front/Back Office Management Medical Law & Ethics Anatomy & Physiology Medical Transcription HIPAA Compliance Greenway Prime Suite EMR

Medical Billing: Medical Claims Process Remittances & Denials Insurance Verification Medicare, Medicaid, TRICARE CMS 1500, CM 1450 (UB-04) Managed Care (HMO, PPO, & POS) Explanation of Benefits (EOB) Government & Third Party Payers

MEDICAL EXPERIENCE

Macys Department Store New York, NY 04/2016 - Present

Sales Associate

Achieved monthly retail sales goals by building a loyal customer base for repeat business

Collected personal data from all clients/potential clients entering the store and followed up with personal note or catalogs of interest to build rapport with customers and increase overall sales.

Provide information regarding each product and any discount offers associated with it

Handle cashier duties by taking cash or credit cards in exchange of goods sold

Escort customers to correct aisles

Silvia S. Paganelli, MD- Brooklyn, NY 01/2015 – 03/2016

Optician Assistant

Operate and take images of the eye/ OCT Machine

Visual field/eye testing/eye pressure

Collect Co-payment/ very insurance / schedule appointment/ process claims for payment

Admits patient to the exam room and takes vital signs, height and weight, medical history, medication history and allergy history

Dr. Alan Newmark - Brooklyn, NY 2014 – 2014

Receptionist Inership

Performed an array of front office clerical duties in support of office functions.

Pulled charts, reviewed messages on answering machine, scheduled appointments and verified insurance.

Faxed prescriptions to pharmacy, collected co-payments, answered phones and updated patient information in computer.

PROFESSIONAL EXPERIENCE

American Airline/ Asmo/ G2 Secure Staff – New York, NY 10/2005 – 8/2011

Lead Baggage Service Agent

Supervised team of 20 employees tasked with checking in arriving passengers utilizing computerized ticketing system, while demonstrating excellent customer service skills and leading team by example.

Provided employees coaching and feedback on customer-facing techniques, improving the overall service.

Effectively handled difficult and sensitive customer issues, including delivery of lost baggage, damaged baggage, and lost/stolen items, with minimal need for escalation to corporate complaints.

Announced flight arrivals and carousel assignments for inbound flights to maintain organized and welcoming environment to airport and airline patrons.

Paul Stuart (Department Store) – New York, NY 11/2000 – 1/2003

Sales Associate / Customer Service Representative

Achieved monthly retail sales goals by building a loyal customer base for repeat business.

Collected personal data from all clients/potential clients entering the store and followed up with personal note or catalogs of interest to build rapport with customers and increase overall sales.

Educated clients on the brand’s quality standards and products and assisted customers with selection of purchases.



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