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Manager Marketing

Saint Charles, Missouri, United States
August 30, 2017

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** ******** ***** ** *******, MO 63304 314-***-**** cell CAREER SUMMARY

A dynamic Healthcare Professional interested in long-term employment utilizing my skills: High-level success in Clinical Operations

Exceptional Professional Counseling & Mediation skills Multi-faceted experience in Healthcare Management including Insurance, Staffing, & Operations Expertise in Non-Profit Marketing, Grantwriting & Networking Knowledgeable & Compassionate Case Management


Mercy Health Services, St Louis, MO 2015 - present Practice Manager IV – Truven Awarded, Top Large Hospital System, 5 State region

Operational manager in largest area Internal Med clinic Results: Facilitating all needs of clinic treating over 200 patients per day, Increasing new physicians to capacity

Facilitated move of practice Results: Successful planning & design, dual move of more than 50 people including 9 providers, Xray/lab, 4 Specialists

Staffing and management of front and back office staff at multiple sites Results: Daily completion of Mercy wide agenda tasks, meeting goals, signature patient care service Agape Christian Counseling, St Louis, MO 2013 - 2016 Private Practice Therapist – Largest Counseling Organization in St Louis, 12 locations

Behavioral health counselor specializing in teen to adult transition, marriage, medical treatment, depression, trauma& abuse. Results: Fastest growing PLPC practice in agency

Career Counselor offering resume and job search assistance, career management and assistance for those in transition. Divorce mediation for law firms.

Site Manager for 4 locations Results: Set up and movement of office space including HIPAA compliance and staff interviews.

Insurance billing and collection, Coding, Treatment plan writing and client notes

Marketing manager working with potential clients, grants, board and donors.Multiple ads on Radio Network for the agency. Results: Grew from 20 to 40 counselors in 2 years First Baptist Church Harvester, St Charles, MO 2010 - 2013 Care Ministry Coordinator – Growing congregation of 1800+ in St Charles County

Managed ‘We Love St Charles’ ministry, leading special events such as ‘Coats4Kids’, Counseling families in crisis, Case management of benevolence participants to aid in life change such as homelessness, joblessness, and abuse. Results: Case managed over 100 families Led team in first 5k netting over $5k/300+ participants exceeding all goals.

Directed Women’s Lifegroups. Teaching of adult Bible studies. Results: Lifegroup growth of 20%, all leadership trained in 5 week training course, Lifegroup participation in assisting needy families and local missions projects.

Coordinated local missions partnerships with non-profit directors. Results: Increased church participation in partner events, Increased monthly donations. Became a resource to link families in need with available helps.

Stephen Ministry Leadership, completing 60 hour leader and 50 hour ministry training Results: Training class of new recruits, Marketing improvements to create awareness, Creation of internal awareness campaign for internal counseling program. Spectrum Healthcare Resources, Inc., Creve Coeur, MO 2008 - 2010 Regional Director, NE Division – Reporting to AVP, Medical Provider Gov’t Contracting Largest Military Physician Staffing Firm in US, over $150m. annual revenue

Managed 9 state territory, 19 Military locations. Improved client/subcontractor relations. Results: Won 1st contracts in Washington DC and largest ($52m) in company history.

Responsible for annual budget of $69m., 200+ employees. Data analysis, Accurate financial reporting. Directed new hire physician/medical recruitment, timely & under budget. Results: 98% fill rate, decreased turnover and improved retention.

Led team to produce permanent government medical personnel contracts. Managed 200+ contractors and staff. Chosen as “Super User’ for Customer Relations Manager computer program updates. Results: Improved favorability level, from high to low risk Express Scripts, Inc., St. Louis, MO 2007 – 2008

Senior Project Manager, Rx Distribution – Responsible for Home Delivery Product Dept Publicly traded, largest/ fastest growth Pharmacy Benefit Management Co

Managed three product offerings, benefitting over 5m members. Directed member communications, Subject matter expert in client meetings. Results: Produced sales budget of $27m, $1.6m expense budget. Promoted within first two months.

Created and gained senior management approval for $62k Marketing plan, first in history. Worked on projects across multi-faceted teams with all levels of management. Results: Marketing moved from Operations to Product and added to all dept budgets.

Led Account management training webcasts and New hire training sessions. Performed pilot programs with clients and technologies, analysis performed. Led team meetings, Managed various direct reports. Results: Targeted market knowledge gained and passed to Marketing efforts as well as Sales Team Education for increased product sales. Concentra Medical Group, Maryland Heights, MO 2004 – 2007 Operations Manager – WorkComp Clinical Facility Manager, Emergency/Employment Care Only national WorkComp Organization, 312 Clinics, $3b.+ GP, w/Specialist network

Reset course for ailing facility struggling to make a profit. Results: Gained ranking of second in US. Promoted within first three months to Corp Headquarters.

Responsible for $4.4m annual budget. Highest net revenue and highest patient visit numbers in market. Results: Awarded for financial reporting skills & budgeting. Exceeded maximum annual bonus goals, receiving highest possible bonus.

Exceeded previous net income of 11%, Increased to 49%. Negotiated vendor contracts saved up to 20% for entire market. Raised facility ranking from 312 in nation to 53 in one year. Led manager training sessions to demonstrate unrecognized revenue. Results: Earned Most Improved Department in US. Staff bonuses & awards first time in 20 years.

Process mapped operation: Produced procedural improvements in communications, logistics, cost containment, hiring practices, purchasing, and waste reduction. Introduced new revenue streams, gaining corporate approval. Results: Increased Specialist program 172% revenue increase in 6 months, 192% for year. Increased client retention 25%. Awarded 4 times for Customer Satisfaction higher than 95% First Baptist Church, Harvester, MO 2000 - 2004

Womens Ministry Director – Womens Leader for Target Market of 1600

Purchasing/facility requests, Cost control under limited budget, Created vendor agreements. Results: Reduced costs up to 50% Increased revenue budget by 100%.

Developed council of key leaders, Created specialized teams to achieve goals. Used marketing/PR campaigns with multiple advertising venues. Created website for communication and first online registration. Results: Led sell-out events, Largest attendance in history. Increased volunteers and attenders. Liaison – Communications manager between organizations contracted through lease agreement

Successfully facilitated relationship between school and church to produce long term contract. Assisted in company relocation, Set parameters for facility usage. Created communications system, Public relations, Scheduled events. Results: Renegotiated contract 13 times in 6 mos. 50% growth and positive Customer Satisfaction levels. Great West Life Assurance Company, Clayton, MO 1988 - 1992 Health Insurance Claims Adjuster - Health insurance claims decision making and payment Large Health Insurance Agency, Publically traded, Top 100 Best Companies to Work For

Processed payment of health claims. Decision making level of up to $100K, Highest approved level next to President. Results: Customer satisfaction award for supporting up to 25 employers at once. Hand-picked for specialized team involvement. EDUCATION

Master’s degree Professional Counseling - Missouri Baptist University, St. Louis, MO Graduated May 2012, Summa Cum Laude, 4.0 GPA.

Law School, Attended St. Louis University School of Law, St. Louis, 2004-05, Dean’s Scholar Master’s degree Business Administration - Lindenwood University, St. Charles, MO Graduated March 2004, Cum Laude, 3.9 GPA, Dean’s scholar, Dean’s Honor Roll. Bachelor’s degree Corporate Communications, minor Marketing – Lindenwood University Graduated May 2002, Summa Cum Laude, 4.0 GPA, Alpha Chi Honorary Society, Who’s Who Among Students in American Universities and Colleges 2002 Associate of Art’s degree, General transfer, St. Louis Community College, St. Louis, MO Graduated May 1998, 3.9 GPA, Dean’s Honor Roll, Phi Theta Kappa Honorary Society, Leadership Development scholarship program sponsored by Kellogg Corp. (1 of 2 chosen) The National Dean’s List, 1998-99


Microsoft Office Suites, Mac Products, Lotus Notes, PowerPoint, Webcast, PeopleSoft Internet Networking, Social Media, Email/Fax/Voicemail Blasts, Epic Health Program TRAINING CERTIFICATIONS

Professional Counselor License (Missouri), Leadership/Management Training, HIPAA Accounting of Stewardship Training, Financial Trainings, Differentiation Training, Grant writing, ADA Compliancy, CPT & ICD & DSM Coding, OSHA Certified, Department of Transportation (DOT), Radiation Safety Compliancy, Conflict Mediation Training CPR & First Aid certifications, Medicare compliancy, Blood Born Pathegen training, Drug Screen/Breath Alcohol Training Certifications, Sarbanes-Oxley compliancy ADDITIONAL EXPERIENCE

Community Council Member, St Charles, MO 2011-present PR events, Participation in subject matter events, Networking St Louis Christian Business Leaders Association, St Louis, MO 2012-present Networking group participant in both St Louis and St Charles branches St Louis Christian College, Florissant, MO 2012-13 Internship counseling college students

Student Ministry Leader, First Baptist, Harvester, MO 2009-2013 Teaching and mentoring 12


grade girls

Stephen Ministry Leader & Care Giver, St Louis, MO 2009-2013 Completed 50 hr training course to become lay counselor, additional 50 hrs for leadership St Louis Crisis Nursery, St Louis, MO 2011

Completed 180 hour practicum

Missions Team Leader, Roatan & Santa Barbara, Honduras 2010-2012 Annual team leader, assistance with 8 week training course, work w orphanage/homeless Community Living, Inc., St Charles, MO 2007

Speaker at annual Auction/Ball, Fundraiser, Highest contributions to date Multiple Sclerosis Bike-a-thon, Columbia, MO 2007

Volunteered, Fundraised. Sponsored by Express Scripts, Inc. Single Mom’s Group Director/Organizer 2007-2008

Began and taught parenting and personal growth courses, Selected curriculum, Recruited financial assistance as needed, Grew 400% in first few months Political Campaign Organizer, St Charles, MO 2005

Co-chaired political campaign, Bo Hagan for City Council, Fundraising Muscular Dystrophy Association Fundraiser, Brentwood, MO 2004-2005 Awarded as top fundraiser in Jailbird program

Congressional Award, Jefferson City, MO 2000

Senator John Schneider’s 1


representative to “Take Your Daughter to Work Day” Family Life Group Organizer, St Louis, MO 1998-2000 Marketed and Led groups to Marriage Conferences

Special Education Class Director & Teacher, First Baptist, Harvester, MO 1998-2011 Began and taught Special Needs weekly class, Wrote curriculum Therapeutic Horsemanship, St Charles, MO 1999-2002 Volunteered and fundraised

Special Education Class Director, First Baptist, Ferguson, MO 1992-1997 Fundraised to begin and teach Special Needs weekly class, Created curriculum, Staffed Special Olympics, St. Louis, MO 1991-1995

Aided participants, Fundraised

St Louis County Special School District, St Louis, MO 1991-1995 Chaired team to organize school events, solicit thousands of donations Awana Children’s Clubs Program Initiator/Leader, Ferguson, MO 1992-1995 Researched area programs, Solicited board for budget approval, Initiated special education, Most successful program in company history, Grew 450% in first six weeks Campaign Aid, St Louis, MO 1990

Marketing/Fundraising for political campaign of Jim Talent for State Representative

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