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Customer Service Manager

Atlanta, Georgia, United States
August 30, 2017

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Talented, results-producing account executive with a proven record of accomplishment in support of business goals and objectives. Expertise in retaining assigned accounts with a track record of retention. Adept at collaborating with management, clients and internal departments to coordinate overall marketing efforts and exceed sales/retention objectives.


Accustomed to working in fast-paced environments with the ability to multi-task and managed challenging accounts. Excellent interpersonal skills, work well with others, in both management and support roles. Successful experience, outstanding account executive/ management skills. Reputation for integrity and measurable results.


Regarded as healthcare industry leader by brokers, consultants and benefit managers Possess high degree of client satisfaction and customer service orientation Highly proficient dealing with Protected Health Information (PHI) and HIPAA Laws Excellent verbal and written communication skills

Strong interpersonal skills

Knowledgeable about the Affordable Care Act

Results oriented

Proficient in Microsoft Office

High degree of emotional intelligence


Volunteer - Special Projects Assistant, Nosselr Corporate Solutions 2011 -present Assisting manager with document preparation; managing calendars and scheduling appointments; preparing, organizing and maintaining files; responding to client inquiries; handling confidential files, materials and correspondence; compiling data and assembling special reports; gathering information to prepare reports; assisting with additional projects as needed.

Account Manager – Medicare Advantage/Part D Plans, Anthem Health Plans, 2008 – 2010 Medicare Advantage plans for Southeast and Midwestern regions; renewed 99% of book of businesses; provided input for the designed and implementation of new products; collected data and developed action plans that increased Anthem products; participated in activities that increases brand awareness, product presence and revenue generation for all Anthem products; answered non-routine requests for information concerning policy interpretation. Senior Account Executive – Special Accounts, Blue Cross Blue Shield of Georgia, 2003 - 2008 Performed total account management for employer groups with 1000 + employees. Renewed and retained in-force accounts; sold ancillary products to increase membership and profitability; assisted account manager in resolution of service issues; maintained overall knowledge of corporation, competitors and insurance industry; implemented new accounts; fostered long-term relationships with clients; coordinated health fairs and annual open enrollment events; entertained clients at company sponsored events; reviewed, approved RFI and RFP response submissions. EDUCATION

Bachelor of Business Administration, Georgia State University, Atlanta, GA Licensed Health & Life Insurance Agent, State of Georgia PAHM Designation, Academy of Health Management

Fellow, (AHIP) Minority Management Development Program

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