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Apple Certified Mobile Device Technician

Location:
San Francisco, California, United States
Posted:
August 30, 2017

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Profile

Detail-oriented technology enthusiast with tremendous drive and ambition. Self starter

and quick learner. Versatile and adaptable in skill set with experience in customer service, sales, and technical support. Enjoys collaboration as a team player while performing individually at a high level. Desire for excellence fueled by a passionate curiosity for problem solving using creative approaches that go above and beyond the standards. TECHNICAL SPECIALIST, APPLE STONESTOWN, SAN FRANCISCO, CA JULY 2015-PRESENT

• Consistently ranked in the Top 10 technicians for total reservations taken quarterly

• Diagnosing and troubleshooting hardware and software of iOS devices and basic Mac issues while exercising empathy and conflict mediation to repair relationships with guests and maintain or restore brand loyalty

• Assisting and managing a high velocity of guests using strategic multitasking in a queue-based, timed reservation system

• Simplifying and explaining complex technical issues in layman’s terms for easier communication and understanding with non-technical guests

• Training and educating guests on iOS and macOS user interface, applications, and services

SPECIALIST, APPLE STONESTOWN, SAN FRANCISCO, CA FEBRUARY 2015-JULY 2015 SPECIALIST, APPLE STANFORD, PALO ALTO, CA MAY 2012-JANUARY 2015

• Consistently led team on quarterly basis in iPhone sales and Trade-In Program

• Led team in phones sales and total revenue generated on iPhone 6 launch day

• Overall NetPromoter Score of 81 based on customer feedback survey

• Establishing consumer and business relationships with guests

• Presenting relevant product features and benefits to guests and providing recommendations and solutions based on their individual needs

• Communicating with cellular carriers and service providers as indirect agents to perform upgrades and activation of smartphones and cellular-enabled iPads Al Oriqat

415-***-**** ac120t@r.postjobfree.com 310 Lakeshire Dr., Daly City, CA 94015 HOME THEATER SALES ASSOCIATE, BEST BUY, COLMA, CA OCTOBER 2011-MAY 2012

• Led department and ranked #2 storewide in branded payment applications and customer satisfaction

• Consistently ranked in the Top 10 sales associates for revenue generated and protection plan attachments quarterly

• Extensive product knowledge of home theater systems and audio/video technology

• Executing immersive product demonstrations

• Scheduling delivery and installation appointments to client homes Education

City College of San Francisco, San Francisco, CA Associates Degree (currently enrolled as a Business Administration major with a minor in Computer Science) Skyline College, San Bruno, CA - Associates Degree (currently enrolled as a Business Administration major with a minor in Computer Science) Skills and Certifications

• Apple Mobile Device Certification (July 2015-Present)

• Advanced computer and mobile device proficiency: Mac OS X/macOS, Windows (XP to 10), iOS, Android, iLife, iWork, Microsoft Office, Software Installation and Imaging, Data Migration, Email, and Wireless Network Configuration

• Excellent written and oral communication skills

• Bilingual: English & Arabic (Fluent)

Achievements

• Math & Science Award

• Athletic Award

• Honor Roll

References

Gordon Lee, Store Leader, Apple Stonestown

415-***-****

Nat Teerarattankul, Expert, Apple Store

415-***-****

Ronnie Poligrates, Former Colleague at Best Buy

650-***-****



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