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Customer Service Front Office

Tenali, Andhra Pradesh, India
August 30, 2017

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SRINIVAS GUPTA VANKA Mobile: 91-970*******



A challenging and rewarding position in an organization where I can expose my skills and my experience for becoming an asset in achieving corporate excellence.



Working from March 2012 to till date MOL Information Processing Services (I) Pvt. Ltd. – Hyderabad.

Company Profile:

MOL (Mitsui O.S.K. Lines) is one of the world's leading multi-modal shipping company and deep-sea container carriers. It has over 100 years of maritime history covering Asia, Middle East, Africa, Europe, North America, South America, Australia, and New Zealand, with links to east-west routes. In all, MOL serves about 40 routes and 70 fleets all over the world, meeting the logistics needs of today's global business.

Job Profile: Senior Executive – Accounting Process

Ongoing Projects:

Accounts Payable & Audit (Purchase Order creation and Payments).

Creation of PURCHASE ORDERS for all US vendors in StarNet aplication.

Verification of Purchase Orders.

Keeping tracker of all US vendor’s invoices & Purchase orders against invoice.

Auditing all the processed invoices with its respective supporting.

Accounting of all US vendor invoices.

Approving invoices to New Jersey office for payment to vendors.

Processing payments on weekly basis through a payment proposal request in Oracle.

Performing 3 way match and submitting the invoices for payments.

Cancellation of invoices if incorrectly processed.

Processing manual invoices in Oracle to reflect the invoices in payment proposal request.

Updating the supplier details in Oracle whenever required.

Uploading the payment details into Bank sites for payment disbursements. ( Citibank)

Preparing GSA (General statement of account) and sending to front office.

Resolving issues related to improper payments.

Deletion of duplicate invoices in Oracle on a weekly basis.

Providing payment details of the suppliers.

Preparing weekly and monthly reports of supplier payments.

US-Perdiem (Accounts Receivables- Mar 2012 to Apl 2013)

Extraction of Batch report from ERP Package to MS-Excel

Analyzing the data to various statuses of Units (Idle, Pending, & Billable)

Processing the batches in ERP package for finding billable units

Applying the correct free time and rates to the containers mentioned in the customer service contract

Updating the PD Configuration into the system based on the Service contracts and Agreements.

Checking the billable party exceptions and raising the invoices to correct party in ERP package.

Sending the invoices to customers and Front Office Team

Handle the Mails from customers and FO.

Sending Queries to front office regarding disputes from customers and resolving queries

Have to revise the invoices as per FO instructions

Creating the past due statement reports of the customers.

Creating the collection statement report of top 20 customers.

Sending Weekly Analysis report & Monthly statistics report to FO

Done Projects:

Cashiering (Accounts Receivables)

Receiving Bank statements from FO through mail & Analyze the statement

Cashiering the entries in to ERP Package

Sending daily & weekly Analysis report to FO


Migrated CANADA-Perdiem project (Accounts Receivables) from Front office. Worked on the project drawbacks in ERP package & modified. Showed the best results in raising income than the previous and received good appreciation from Front office

Maintained 100% accuracy even after handling multiple tasks.

Participated in several Business process trainings & tests

Participated in sub process of our accounting process to grab the knowledge.

Awarded as the best employee for 2nd and 3rd consecutively in the year 2013.

Previous Work Experience:


FROM 10-JAN-2010 TO 25-02-2012

Designation: Junior Accountant

SRI BUSINESS LINES cosmetics import and export business

All over India


Completely handling all the Accounts of the company.

Maintenance of all books of records.

Preparation of monthly Salary statements for staff.

Keeping all records of Benefits & Deduction of the each employee

Preparation of Monthly / Quarterly/ annual reports and Statements.

Interaction with the Client regarding the payment.


My work profile includes – Filling the monthly returns (income, VAT), Payments follow up, creating invoices and BRS taking additional responsibilities etc.


Operating Systems : Win 95/98/2000/XP

Packages : MS-Office,Tally (5.4).

Special packages : Oracle Financials (R12), (SAP \FICO)


Qualification : Graduation: B.Com (Computer Applications)

Date of Birth : 14th AUGUST, 1987

Father’s name : V.RAMESH BABU

Gender : Male

Marital Status : Married

Languages Known : English, Hindi and Telugu

Nationality : Indian


I hereby declare that the above given information is correct to the best of my knowledge and belief.



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