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Project Management Manager - Organizational Change

Madrid, Iowa, 50156, United States
August 30, 2017

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K.V. Henry

Madrid, Iowa 515-***-****

Page 1 of 4



Org. Change/Communications Manager/Lead

State of Iowa IT Oversight Management Team

State of Iowa ELIAS PMO & IT Project Manager

Human Resources (HR)Training Officer 3

HR Learning & Development Consultant

HR Diversity Consultant (Org. Transformation)

Sales Manager

Customer Service & Assistant Bank Manager

Member of Self-Managed HR Training Team

Software Trainer

Technical Writer/Proposals/RFP/Planning

Vendor Management

Strategic/Tactical Planning

Budget Management

Program & Project Management/PMO

Team Leadership

Knowledge Transfer/Instructional design

Executive Steering Committee Chair




Change - Kotter/Prosci/ADKAR

Life Cycle Project Management/SDLC

Continuous Process Improvement (CQI)

MS Office/MS Project/LMS/Visio/SharePoint

PowerPoint/CorelDraw/Graphic Design


Coaching/Executive Coaching

Adult Learning Theory

ADDIE Instructional Design



Human Services/Healthcare/Insurance


Law Enforcement/Corrections




BS, cum laude, Sociology

4 years Education Major


Flawless Consulting Skills

Technical Writing – State of Iowa

PMBOK (PMP) Learn Smart Mastery Cert. - Proj.

Mgt. Overview

Executrain, Achieve Global, & Langevin

MS Project – Wells Fargo

Instructional Design & Presentation Skills

Project Management – Josine & Assoc

SAP/ERP, HCM (HR), & ABAP Introduction

Agile Methodology Fundamentals

ITIL Foundations Introduction

PMBOK Introduction



With a reputation for troubleshooting mission critical issues, I have been sought out and recruited specifically for the ability to influence, inspire trust, analyze and remediate complex hotspots, and lead organizational change efforts. A collaborative professional, I have gained a reputation as a notable organizational change manager/lead with a zest for the work, and an array of innovative approaches that engage, energize, and empower employees experiencing the

disruptions of change brought by new systems, capabilities, processes, and business strategies.


Proficiency and experience in change management

consulting, methodologies, principles, stakeholder analyses, behavioral change, process analysis, metrics, artifacts, and strategic and tactical planning. (15 years)

Extensive experience in driving organizational changes across a large scale merger environment and statewide government sectors. (14 years)

Substantial program/project management experience in the financial industry, government, DHS, and IT. Projects ranging from $50k to $110 million.

Adept at defining processes and tools best suited to a project.

Creative communications manager with both expository and technical writing abilities, including proposal development, RFP’s, written statements of work, and graphic presentations.

Robust client management skills - Flawless Consulting, resistance management, and customer relations.

Able to move between Agile and Waterfall approaches.

Specialized forte in the “people side of change,” collaborative leadership, conflict resolution, and resistance management.

Compelling and innovative professional speaker, educator, facilitator, and instructional designer who has designed, developed, and taught human resources (HR) leadership curriculum, and courseware pertaining to information technology (IT), employment law, team building,

recruitment, and performance management.

Proven ability to lead globally diverse cross functional teams across broad technical, financial, and business disciplines, focusing them on business objectives and tracked progress to ensure project milestones are

completed on time, on budget, and with the desired results.

Consistent monitoring and mitigation of risk factors.

Continuous Quality Improvement (synonymous with

LEAN/Six Sigma) practitioner.

Illuminating executive and staff coaching approach.

Proficient in computer skills, Microsoft Office, and PowerPoint.

K.V. Henry

Madrid, Iowa 515-***-**** Page 2 of 4



Rising Phoenix Leadership Consulting – Role: IT Organizational Change/Communication Project Manager, Leadership, and Software Consultant (01/2007 to present)

State of Nebraska Medicaid, IBM Curam Project - Role: Project Manager, Org. Change (12/2016 – 06/2017)

- Initiated, planned, and executed project strategies for large scale statewide departmental change.

- Extensive project interaction with designers, developers, subject matter experts (SME’s), and product owners.

- Multiple deliverables:

o Supported the SDLC, participating in and documenting technical design reviews, conducting Change Impact Assessment (CIA) meetings, and attending Sandbox training. o Researched, developed, and wrote technical State Medicaid CIA documents. o Provided educational components addressing the “human side of change.” o Defined and wrote proposed action steps to address gaps and assist with State decision-making.

- Conducted ongoing risk identification and mitigation.

American Enterprise Group (Insurance) – Role: Organizational Change Consultant (09/2015 -12/2015)

- Reported to the Chief Information Officer and had senior leadership interactions and presentations.


- Initiated, planned, executed, and monitored/controlled project/deliverables.

- Multiple project deliverables:

o Designed, developed, and delivered training for leadership and staff. o Initiated and conducted a systems audit.

o Identified gaps.

o Proposed and implemented solutions.

State of Iowa - State Oversight Management Team for the multimillion dollar, high risk, multifaceted Eligibility Integrated Application Solution Project (ELIAS), and the State Oversight Management Team for Medicaid Integrated Data Administration Solution Project (MIDAS), including Pharmacy Point-of-Sale system [POS], Iowa Medicaid Enterprise (IME). Role: State Oversight Project Manager, Organizational Change/Communication (06/2013 -12/2014)

- Reported directly to the State’s Executive Sponsor and IT Project Director.

- Initiated, planned, and executed project management strategies to address change and communication.

- Project Manager, Project Management Office (PMO) team.

- Team oversight responsibility for 125 globally diverse contractors and DHS employees.

- Monitored impacts to State of Iowa citizens/customers.

- Defined, monitored, and managed risks.

- Led a high-profile system audit.

- Measured business readiness and stakeholder engagement.

- Created, maintained, and standardized business practices and interventions that reduced costs and effectively managed resources within ELIAS, a Waterfall/Agile environment entangled in the complexity of federal and state government contracts, regulations, politics, and deliverables; Affordable Care Act and Medicaid; multiple vendors; multiple project managers; State teams; and competing interests.

- Used executive coaching to create leadership alignment.

- Designed, developed, and delivered training for leadership and staff to create behavioral change, increase awareness, and adopt an organizational restructure.

- Project analysis - Documented new PMO business processes, work flows, and organizational matrixes.

- Interacted with other project leaders, product owners, Agile coaches, and the source integrator (SI) to translate and communicate user needs and IT information, support the SDLC, production efforts, business process planning, and build a collaborative cohesive production environment.

- Provided a structured organizational change strategy based on Prosci and Kotter methodologies, and developed assessments, and education.

- Artifact collection – SharePoint.

K.V. Henry

Madrid, Iowa 515-***-**** Page 3 of 4


Rising Phoenix Leadership Consulting – Role: IT Organizational Change/Communication Project Manager, Leadership, and Software Consultant (01/2007 to present) continued

- Partnered with the Governor’s Chief Information Officer and Iowa Department of Human Services executive leadership on high profile communications.

- Initiated and wrote internal and external communications for the ELIAS project.

Iowa Department of Civil Rights Legal Team – Role: Course Designer and Presenter (09/2013 -10/2013)

- Designed, developed, and delivered a robust Presentation Skills program for staff attorneys.

East Coast utility company (Proprietary) - Role: SAP ERP Functional Consultant (11/2012 - 02/2013)

- Provided change management expertise and technical support for a large scale (25,000+ Staff), East Coast, multiple location, SAP ERP Mobile conversion project.

- Worked through system defects.

- Served as a liaison between End Users and Technical Support staff.

- SAP ERP Functional Consultant

United States - International Financial Brokerage (Proprietary) – Role: Proprietary Software Functional Consultant (03-2012 – 10/2012)

- Provided change management expertise, education, and technical support as part of a large scale

(15,000+ Advisors), nationwide, multiple location, IT system conversion project.

- Worked through system defects.

- Researched, customized, and provided system education for field staff.

- Served as a liaison between End Users and Technical Support staff.

- Functional Consultant.

Rising Phoenix Limited Liability Company (LLC) business – Project Manager (01-2007 - 10/2012)

- Initiated, planned, executed, and monitored/controlled project/deliverables for business holdings. Wells Fargo Home and Consumer Finance Group - Role: Program Leadership/Project Management – Organizational Change and Inclusion, (03/2000 – 01/2007)

- During a large scale corporate merger affecting 260,000+ employees, I was sought out for my proficiency in organizational change management methodology, project management, HR, education, and inclusive practices to co-create a strategic master plan, and lead the integration of global inclusion strategies in the organizational culture of a Wells Fargo acquisition.

- Program/project management, leading the change in acquisition culture. This included multiple parallel diversity education – related projects, enterprise wide strategic planning, and community outreach projects. It involved governance/oversight; planning and administering projects; financial management; technology; and other factors in the environment supporting inclusion efforts; and multi-level planning.

Accountable to executive sponsors for schedule, budget, and quality of program components.

Reviewed project plans to ensure they fit our overall inclusion strategy, plan, and schedule.

Escalated decisions to executive sponsors and leadership as necessary.

Led globally diverse, cross-functional teams, across all business lines and levels, in strategic program planning and schedule development to infuse change in multiplex systems including:

Educational curriculum.


Contracting services with minority/women-owned businesses.

Emerging markets.

Recruitment and retention.

Mitigated risks associated with high risk behaviors in diversity and inclusion practices through proactive solutions.

Executive coaching.

Introduced diversity metrics including Return on Investment.

- Online technology - Designed, wrote, and delivered on-line legally-based diversity programming, taught Webinars, and coordinated the research for on-line diversity software.

- Vendor Management.

- Wrote articles and branding documents.

K.V. Henry

Madrid, Iowa 515-***-**** Page 4 of 4


Wells Fargo Home and Consumer Finance Group - Role: Program Leadership/Project Management – Organizational Change and Inclusion, (03/2000 – 01/2007) continued

- Project management responsibilities. Initiated, planned, executed, monitored/controlled, and closed projects. Wrote statements of work, identified scope, defined risks, and established work breakdown structures and timelines. Managed budget, time, and costs.

- Provided a structured organizational change strategy based on Prosci and Kotter methodologies.

Conducted system audits, identified gaps, worked with stakeholders to plan, recommend, and implement solutions.

- Using adult learning theory and instructional design methodologies to provide educational curriculum development and assessment, classroom training, instructional design, and evaluation.

- Cost/benefit analysis of training.

- Co-authored a diverse talent acquisition on-line guide for managers.

- Chair of Iowa’s Diversity Conference. Leadership, planning, resource oversight, program and project management responsibility, community outreach, and communications. Envision Seminars - Role: Project Management, Organizational Transformation

(04/1995 – 03/2000)

- Organizational transformation through human systems analysis, education, solution development, implementation, and evaluation.

- Met client needs through consulting, negotiation, assessment, project management, instructional design, and delivery.

- Wrote technical proposals and promotional materials.

- Certified presenter for Executrain (a computer/software training company).

- Project management responsibilities for a Reverse Mentoring senior leader succession program for a global energy leader. Initiated, planned, executed, monitored/controlled, and closed the project. State of Iowa, Department of Administrative Services (Human Resources) - Role: Project Manager, Training. (09/1988 – 04/1995)

- Co-managed the State of Iowa Human Resources Training Department as part of a self-directed work team.

- Oversight responsibilities, including forecasting for a $500K training budget.

- Conducted needs assessments to identify training needs.

- Multiple project management responsibilities:

Request for Proposal process.

Vendor management and negotiation.

Governor’s Applied Management Series certification completion program for leaders.

- Human capital development, linking education to the state’s goals, objectives, and strategies.

- Drove organizational transformation through leadership/management human resource/compliance curriculum. (List upon request.)

- Worked with all state medical facilities, and state departments.

- Used instructional design methodology – including ADDIE; and incorporated adult learning theory into training programs.

- Evaluated training programs.

- Conducted recruitment interviews and hired qualified trainers. Wrote performance evaluations.

- Certified lead diversity trainer.

- Certified in Zenger Miller Team Facilitation and Continuous Quality Improvement Training.

- Completed USDL Labor-Management Relations Training. CREDENTIALS

BS cum laude, Sociology Education/Learning Disabilities Major Upper Iowa University Iowa State University

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