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Customer Service Data Entry

Location:
Bronx County, New York, United States
Posted:
August 28, 2017

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STEPHEN J DOWLING

**** ******** ******, #***

718-***-****

Bronx, NY 10463 ac11x7@r.postjobfree.com

SUMMARY

Creative communicator and problem solver

EDUCATION

Degree in Liberal Arts, Lehman College, Majoring in English

PROFESSIONAL EXPERIENCE

Continuing Education, Lehman College, Bronx, NY 2002- Present

Created and Taught: “Mastering the SMARTBoard”, "Mastering the ATAS"

Lead Math and Literacy Instructor -'Customer Service/Retail' and 'Hospitality' classes

Instructor: For Children ‘Computing for Kids’, ‘English Language Arts’

For Adults: 'Grammar for Business', 'Writing and Grammar', 'Intro to Microcomputing', 'Microsoft Excel', 'Microsoft Word', ', among many others

THE DEPOSITORY TRUST AND CLEARING CORP., New York, NY 1998-2002

Network Engineer –Network Communications Group

Numerous responsibilities included configuring Cisco switches and routers, administration and troubleshooting of SHIVA remote access servers, and monitoring network traffic and firewall activity. Managed many different projects

Wrote Unix batch file to automate backup of critical firewall configuration files.

Created web page from digitized photos documenting layout of data center and backup site.

Responsible for creation and maintenance of the LAN for the Network Communications Group.

WEITZ + LUXENBERG, P.C., New York, NY 1990-1998

Senior Technician/Help Desk (1996-1998)

Acting Head of MIS (1996)

PC Maintenance/Dbase Programming (1993-1996)

Data Entry/PC Maintenance (1990-1993)

Responsibilities ranged from troubleshooting and maintaining over 100 networked personal computers to Dbase programming, Novell network administration, helpdesk support and training users. In addition, performed hardware and operating system upgrades and created reports using Crystal Reports and Dbase.

Migrated operating system on office PC’s from DOS to Windows 95.

Created and maintained extensive client databases.



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