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Manager Management

Plano, Texas, United States
August 28, 2017

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Richard W. Taylor

Plano, Texas *****

LinkedIn/richard-taylor-8592835 • 214-***-**** •

Information Systems Manager

Multifaceted technical career with 20-year track record of innovation and success

Technically sophisticated information technology professional with extensive history of technical systems integration across multiple platforms. Considerable knowledge and skills with successfully with data center management. Broad knowledge and success managing complex projects, leading teams through each project phase within distributed environments. Skilled trainer and project leader; able to direct multiple tasks effectively and readily master innovative software and tools.

System Integration / Project Management / User Training and Support

Data Center Management / Troubleshooting & Issue Resolution



Mainframe, UNIX, Linux, iSeries, Windows, Mac OS


LAN / WAN, Storage, Backup & Recovery, Capacity Planning, System Monitoring / Management tools, Vendor Management, Data Centers and Compliance / Audit Management, Microsoft Office Suite


Senior Manager – Transition & Delivery Services (4/2016 – 12/2016) Epsilon/Alliance Data

Managed cross-functional teams, overseeing development and design of complex UNIX and Windows systems. Executed intricate technical projects, including systems integration from definition phase through implementation, constructing new platforms, and expanding/updating existing platforms. Led project managers with completing specialized IT projects, coordinating with subject matter experts, client teams, and development staff to successfully manage resources and schedules. Analyze current industry best practices and trends, including technological developments and data privacy policies and regulations to assist with resolving technical issues.

Key Achievements:

Facilitated comprehensive service and systems administration training for teams, ensuring exceptional level of support provided to all customers.

Spearheaded strategic planning and policy development, aligning with Change Management, Problem Management, and Incident Management policies.

Senior Manager – Technical Services (5/2005– 4/2016) Fujitsu America

Organized and oversaw general organizational direction and management of associates, hardware, software, and mainframe resources for distributed environments. Developed and implemented comprehensive operation metrics to inspect all business performance services and closely observe priority, critical, or escalated trends. Managed multiple data centers, designing and initiating hardware policies and procedures in accordance with all regulatory compliance and capacity standards. Effectively support Incident Management processes, ensuring all tickets executed and reports completed.

Key Achievements:

Designed exceptional detailed Key Performance Indicator (KPI) process, leading to standardized system across Infrastructure and Applications organizations.

Led the design and building of corporate disaster recovery (DR) systems with complete fail-over to separate data centers.

Received Chairman’s Excellence Award in 2007 for successfully reducing overall mainframe software costs.

Manager – Data Center Operations & Technical Services (6/2001 – 5/2005) Alliance Data Systems

Supported technical engineers across multiple locations with various specialized platforms, including Mainframe Systems, Distributed Systems, Capacity Planning, and Enterprise Storage within a complex 24-hour data center. Organized and managed corporate networks, infrastructure, and operations, including online services and mainframe environments. Developed and implemented corporate initiative designed to ensure compliance with all internal and external auditors.

Key Achievements:

Spearheaded ITIL Service Delivery, implementing industry best practices and achieving highest availability scores year over year.

Previous Positions:

Manager, Data Center Operations & Technical Services – Alliance Data Systems

Mainframe/Operations Engineer – Alliance Data Systems


Associate of Applied Science

Lincoln Land College, Springfield, Illinois

Technical Certifications

ITIL v3 – Security+ (Sec+) – Certified Information Systems Auditor (CISA)

Certified Information Systems Security Professional (CISSP)

Control Objectives for Information & Related Technologies (COBIT)

Professional Development

Total Quality Management – Total Quality Team Leadership – Lean Six Sigma

Guiding the Development of Others – IT Governance – Compliance & Audit Controls

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