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IT Manager, Customer Service

Location:
Posted:
August 28, 2017

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WORK EXPERIENCE

Union County Public Schools - Monroe, NC – January 2016 to Present

Substitute Teacher

Performing assigned duties as a substitute teacher for Grade 1 to Grade 4 and Grade 9 to Grade 12 in a multitude of subjects.

Studying for CCNA certification in online classes

HIS Communications - Waxhaw, NC – November 2001 to December 2015

IT & Telephony Consulting

IT and Telephony Consulting/Business Analyst (elicit and analyze business needs for complex projects, determine the impact and integration of solutions to customer’s business processes and systems, and validate the solutions fit the long-term strategic vision of a variety of customers like Stegall Petroleum, a fuel distribution firm; McCorkle Construction, a commercial construction firm; several other construction firms; a commercial door distributor; several law offices; a large agribusiness; a large healthcare software developer; KCLCad, a CAD software developer; and a multitude of other businesses)

Warehouse Computerization (computers, barcode readers, scales, label printers, LAN, SQL servers, WAN)

Network Analyst (LAN & WAN) Design and Installation

Web Development (SAAS for a non-profit based in California and company web sites for several different industries)

Custom Software Development (Including software application packaging for desktop – MS Project)

Computer Maintenance (build from scratch; repair; and upgrade)

Barcode Equipment installation and repair (barcode readers, Zebra printers, etc.)

Cyber Security

Knowledge of VOIP, VPNs, different brands of Linux, hardware & software firewalls, routers, switches, etc.

Keeping up with the latest IT knowledge includes articles and videos on CISCO hardware, QRadar, Load Balancers, PowerShell versions, & SONET.

Maintaining and configuring internal and cloud-based Windows and Microsoft SQL servers for internal use and customer systems.

Comar Industries, Inc - Monroe, NC – April 1995 to November 2001

System Administrator

Maintain a 5-warehouse system of RAID 5 clustered Microsoft OS NT servers with SQL, clients, & peripherals, microwave, 5 T-1s, & Frame Relay.

Installation and maintenance of networked packing/shipping line computers, MS Servers, SQL Servers, Zebra printers, barcode readers, scales as well as office computers, printers, and fax machines and all software for each department.

Work with OSI Model, TCP/IP, SNMP, Ethernet, UDP, ICMP, DNS, HTTP, 802.11, FTP, Frame-Relay, T-1, OSPF, & BGP.

Accomplishments

Completed all phases of computers & peripherals of a 5-warehouse packing/shipping/stock control system including planning, ordering, installation, testing, and training under budget and in 1/3 the time expected.

Hand Held Products, Inc. - Charlotte, NC – February 1987 to October 1994

TeleCom Manager / QC Mgr. / Document Control Mgr / Compliance Organization Coord

Inside Telecom design, installation, evaluation, and mgmt.

Assisted on maintenance of Novell computer network.

Maintained & trained others on Fourth Shift, an early ERP program.

QC & repairs of barcode units, battery chargers, etc.

AutoCAD of barcode units, battery chargers, etc.

Coordination with Underwriters Labs, Factory Mutual Research Corp., ISO9000, & FCC.

Accomplishments

Was offered VP of Engineering with more hours but no raise in pay. Turned it down.

Heritage USA - Fort Mill, SC – November 1980 to December1984

TeleCom Plant Coordinator

Management in all phases of operations of a three PBXs; 3,000 acre multi-use complex with a hotel, retail stores, television studio, and multiple chalets and RV spaces with telephone and cable access.

Accomplishments

Managed a 40,000-line Telecom system over a 3,000-acre commercial, recreational, and residential complex.

Helped design and implemented all communications wiring of a 500-room hotel/shopping complex.

Instrumental in decreasing the monthly telephone bill of a large complex from $40,000 to $20,000 within a 5-month period.

Designed and coordinated the installation of call routing for three PBXs having shared trunks from two states.

Designed and coordinated installation of a 6-way duct system with 26 manholes for communications cables between the major communications centers (telephone bldg., television studio, & main office bldg.) on the property.

Parrish Communications - Charlotte, NC – January 1980 to October 1980

Telephone Installation Manager

Designed telephone network, coordinated, and supervised installation and/or maintenance of PBXs and key systems for the customers of Parrish Communications.

•Installation of the PA systems at all new Eckerd Drug stores.

EDUCATION

Associate in Information Systems - Network Administration and Support

South Piedmont Community College - Monroe, NC - 2003

A.A. in General Studies

North Florida Junior College - Madison, FL - 1975

SKILLS

Leadership (15+ years), Detail Oriented (20+ years),

Customer Service (20+ years), Sales (20+ years),

Verbal & Written Communication (20+ years),

Management (20+ years),

Business Analysis (15+ years),

Systems Analysis (15+ years),

IT Project Management (15+ years),

Training/Teaching (20+ years),

Database Management (4+ years),

Inventory Management (6+ years),

Microsoft Office (20+ years), AutoCAD (7 years), Visio (5+ years), Data Entry (3+ years), Keyboarding (20+ years),

C# (3+ years), Visual Basic (5+ years), HTML (3+ years), Javascript (2+ years), CSS (3+ years),

Research (3+ years),

Windows XP (15+ years), MS SQL 2005 (10 years), Windows 7 (3+ years), Windows Server 2008R2 (8 years)

Zebra Stripe barcode printer repair (8+ years), Bartender (15+ years)

MILITARY SERVICE

Service Country: United States

Branch: United States Air Force

Rank: E4 Secret Clearance

AC&W Ground Radar Maintenance – 30352

CERTIFICATIONS

NACSE Associate Network Specialist (2000 )

ADIX Technical Training Course Certificate

Completed course at Iwatsu America, Inc., Irving, Texas (1993)

Bell South, Charlotte, NC - Completed “Business Continuity Planning Seminar” (1993)

ROLM Corporation, Annandale, Virginia

CBX Comprehensive Maint Cert. .(1980) & CBX Rel.8 Maint. Cert.(1983)

North Electric, Johnson City, Tennessee

NX-1E Matrix Certificate & NX-1D Crossbar Certificate

GROUPS

Carolina IT Professionals Group - September 1989 to Present

Phi Theta Kappa - 2002 to Present

SPCC IT Advisory Committee - 2007 to Present

The National Association of Radio and Telecommunications Engineers, Inc.



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