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Customer Service Manager

Location:
Fort Wayne, Indiana, United States
Salary:
17.00
Posted:
August 28, 2017

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Amy J. Albert

**** ****** **** ** ******, IN ****6 317-***-**** ac11u5@r.postjobfree.com

Objective

I am seeking to further my career and also help others within the company to achieve the best performance possible. I am skilled in office management, training of employees and I would like to use those skills to further the success of the company and its employees. I believe I would be a great asset to your company.

Education

2016 - Present Ivy Tech Community College

Major: Business Administration

Expected Graduation: July 2018

1988-1992 HIGH SCHOOL DIPLOMA DEKALB HIGH SCHOOL

Experience

OFFICE MANAGER KOORSEN FIRE & SECURITY JULY 2013 – May 2017

Responsibilities included:

Managing, training, coaching, overseeing administrative staff

Accounts Payable

Billing

Setting up new accounts and maintaining current accounts

Ensuring National Account work orders are printed and completed and submitted properly

Answering phones

Assisting Branch Manager and Service Managers

ADMINISTRATIVE ASSISTANT KOORSEN FIRE & SECURITY JANUARY 2013 – JULY 2013

Responsibilities included:

Collections

Billing

Accounts payable

Answering phones

QUALITY ANALYST EXPRESS SCIRPTS INC OCTOBER 2009 – FEBRUARY 2013

Responsibilities included:

Evaluating customer service calls

Coaching and training Pharmacy Care Advocates

Creating and Presenting Quality expectations to Pharmacy Care Advocates

Training new employees on Quality expectations set by the company

Creating a quality coaching program for underachieving employees and presenting program to upper management for approval

Creating monthly reports for management

PHARMACY CARE ADVOCATE EXPRESS SCRIPTS INC SEPTEMBER 2008 – OCTOBER 2009

Responsibilities included:

Answering calls in a call center environment

Placing orders for life sustaining and quality of life medications

Mediating information between insurance companies and patients

Coaching and mentoring new employees

CUSTOMER SERVICE REPRESENTATIVE EMPLOYEE BENEFIT MANAGERS FEBRUARY 2004 – SEPTEMBER 2008

Responsibilities include:

Answering customer service calls

Reviewing accounts for loan requests

Preparing documents for loans and submitting request to investor for loans on behalf of customer

Collections

References available upon request



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