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Technical Support Information Technology

Mauldin, South Carolina, United States
August 28, 2017

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Clifton Priestly, Jr.

*** ********* **.

Mauldin, SC 29662

Phone: 864-***-****


Objective: Seeking to secure a challenging position in the Information Technology field.

Experience: BMW, Greer, SC June 2017 to July 2017

PC Migration Technician, Schoening Technology Group contracted by NCR

Move un-needed PC’s from one switch to an another switch in order for PC’s/laptops

to receive e-mails and have internet access.

BridgeTek Solutions Inc., Greenville, SC April 2016 to March 2017

Installation Technician, FGP contracted by BridgeTek Solutions, Inc.

Installed 70 to 80 inch Promethean and/or ClearTouch touchscreen monitors with cabling and connections to a Windows 7, 8 and 10 laptop. Test connection.

Upgraded Promethean Projectors and speaker systems in hallways and/or classrooms.

Charter Communications Inc., Greenville, SC April 2015 to Feb 2016

TAC Network Specialist, Axelon contracted by Charter Communications, Inc.

Responsible for the proactive monitoring of elements in the network.

Engage all available resources during service interruptions to minimize repair times.

Ensure the methods employed are effective and within the company’s specifications.

Windstream Greenville, SC March 2014 to April 2015

Enterprise Repair/Answer

Received inbound calls, verifying customer and services at the location with the issue.

Entered a repair ticket into the appropriate tracking software for the appropriate department to repair the customer’s issue.

Provide status of tickets to customer and escalate issue if it is not resolved in a timely manner.

Denny’s Corp. Spartanburg, SC March 2009 to July 2013

Technical Call Center Associate

Provide effective retail technical support for hardware and IRIS software for the workstation/server and Point of Sale IBM 4840 terminals running Microsoft XP with SQL.

Communicate daily with numerous associates to resolve day to day operation difficulties and minimize organizational disruptions.

Collaborate with other call center associates to determine the most efficient and effective methods for trouble shooting technical issues.

Buffets, Inc. Greer, SC May 2000 - August 2008

Level II Computer Support

Provided technical support for hardware and software of the workstation/server environment and Progressive software for the Point of Sale IBM terminals for the restaurants.

Developed and tested procedures for correcting issues for the workstation/server Point of Sale system. Troubleshoot network issues with corporate office associates.

Education: Greenville Technical College Greenville, SC May 2005-April 2006

Completed course work in Cisco Routing and Network Configuration, (Computer Technology).

Have fundamental understanding of the OSI model, including understanding of DHCP, NAT, PAT, and subnetting. Also have knowledge of routing and routed protocols. Experience troubleshooting ISDN PRI, 2Way Trunks, and VoIP T-1 circuits. Have knowledge of VLANS and Layer 3 VPN.

Greenville Technical College Greenville, SC September 1987-May 1989

Associate Degree in Industrial Electronics.

Newberry College Newberry, SC September 1984 - May 1987

Pursued course work in business and computer programming.

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