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Customer Service Sales

Orlando, Florida, United States
August 28, 2017

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Tanglewood Bay Drive Orlando, FL. 32821



As a team leader, well experienced professional in the customer service, sales and banking businesses; my goal is to become an essential asset to your industry while continuing with my professional growth. I want to bring essential skills and potential for growth by becoming one of your members. SKILLS

Strong teamwork and client management skills

Proactive in problem solving

Staff training and development

Ability to multitask

Excellent communication skills

Organized with strong follow-up skills

Customer service relations

Sales management

Assessing employee needs

Attention to details and time management

Marketing Financial Services

Loan / Account Originations

New Business Developing

Banking Products & Services

Microsoft Office, Outlook and PeopleSoft

Bilingual: English (fluent), Spanish (fluent)


1999-2015 CitiFinantial Company Puerto Rico

Branch Manager

Generated new business through effective presentations of bank products to customers.

Maintained personal loans delinquency fewer than 4% and the losses below company standards.

Proven track record of success working well in a team environment.

Growth branch mortgage and personal loan portfolio over 200% per year.

Managed sales strategies of bank products, new business, operations, customer service, teller activities, collectors, internal policies and procedures.

1991-1999 Combined Insurance Company of America Orlando, Fl. & Puerto Rico District Sales Manager

Achieved company weakly goals, supervise hiring process, managers training, and coaching

Research to resolved customer problems and provide established solution for disputes and claims.

Achieved turnover of 15% way below company standards. EDUCATION

2012-2015 MBA in Business Administration and Human Resources Universidad del Este Puerto Rico 2009- 2012 BBA in Management Business and Finance Universidad del Este Puerto Rico AWARDS AND HONORS

2007-2009 Top Sales Person and Achiever of Citigroup Chairman's Club Award 2006 President’s Club Award

1998 WCS Leaders Club Management Combined Insurance Company of America REFERENCES

References are available upon request.

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