Sign in

Customer Service Pharmacy Technician

Kissimmee, Florida, United States
August 28, 2017

Contact this candidate


Genesis Hernandez

*** ****** **. ********* ** ***43 • 407-***-**** • Email:

Professional Profile

A strong understanding of customer service, quotes and problem solving. Extensive knowledge in Microsoft and excellent written and oral communication in Spanish and English. Strong interpersonal skills, strong communicator, and innovative problem solver. Strong motivator and excellent team building skills. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Competencies & Accomplishments

Strong Leadership Skills

Quick Learner

Strong Client Relations

Customer Service Specialist

Strong Organizational Skills

Strong Multitasking Skills

Bilingual Spanish/English (Oral/Written)

Team Building

Strong Communication Skills

Time Management


Flexible Schedule

Professional Experience

Customer Service Representative

2015- 2016 – Castro-Dieppa Insurance Brokers; Orlando, FL

Answers a number of calls per day addressing customer inquiries, solving problems, and providing new Insurance Information

Make requested Policy changes/endorsements

Take Payments online from clients

Quote Prospects for Auto/Home Insurance

Scheduled appointments

Provided an elated customer experience to generate a loyal Clientele

Make sure that all paperwork and files were organized at all times

Call to remind clients of upcoming renewals

Customer Care Specialist

2014-present – Tax and Notary Services; Kissimmee, FL

Answer telephone calls

Train other employees

Assist the Accountant with specific tasks

Input data into computer

Show strong Multitasking skills

Pharmacy Technician


Answer telephone calls

Process and count medications

Solve complex Insurance rejections

Entering prescription data into the record keeping system


Registered Pharmacy Technician with the Florida Board of Pharmacy



High school Diploma – Gateway High school

Currently Attending Valencia College Nursing


Microsoft Office/ Forms Boss/ Semcat

Received award for leadership Training

ROTC award for team builder and motivator

Contact this candidate