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Customer Service Management

Jacksonville, Florida, United States
August 28, 2017

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Bria Gibson

850-***-**** Jacksonville, FL


Generation IT Training Program, Jacksonville, FL June 2017 – Sept 2017

Computer Technician A+ Course

●Selected through competitive application process to participate in 12-week career readiness and technical training

●Comp TIA A+ and Network+ certified (in progress)

●Demonstrated exemplary skills in equipment set up, hardware installations, mass software installations, problem-solving strategies, and team building

Florida State College, Jacksonville, FL Aug 2014 – May 2015

Pursued studies in Ultrasound Technology

Enterprise High School, Enterprise, AL Graduated June 2011


Shane’s Rib Shack, Enterprise, AL March 2017 – May 2017

Crew Member

●Handled cash and credit card payments on POS system, ensuring accurately and timely processing of orders

●Took orders from customers, ensuring that deliveries were correct, and providing recommendations when needed

●Prepared food to order, cooking in limited times in fast-paced environment

Southern Food Service Management, Fort Rucker, AL Nov 2016 – March 2017

Crew Member

●Served thousands of customers with exceptional customer service

●Proficient in use of commercial fryers, grills, and refrigeration units

●Multi-task up to 10 orders and served customers in timely manner

●Worked with colleagues to meet or exceed weekly sales goals for the store

Southern Records Management, Montgomery, AL Oct 2015 – May 2016

Office Support Assistant

●Maintained medical records for thousands of patients, ensuring accurate information was entered through online system

●Scanned and copied medical records to transfer information to wide variety of medical professionals and service providers

●Compared and verified source data and audited files for errors, paying close attention to detail

Alabama Army National Guard, Fort Deposit, AL Sept 2013 – Nov 2016

Human Resources Specialist

●Served as link between leadership, management, and employees by answering questions, communicating decisions, and resolving work-related matters

●Maintained employee and contract files, ensuring company was compliant with laws, coordinating office activities and events as well as vendor relations

●Worked closely with Finance, Payroll, and IT department on daily basis

●Trained new staff members as requested by management

●Recognized by management for going above and beyond for colleagues, dependability, and being a proactive problem solver

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