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Business Account Manager (Sales)

Mumbai, Maharashtra, India
August 28, 2017

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Contact: +**-996*******


Achievement driven professional targeting assignments in Global Finance Management with a leading organisation of repute in MNC and Hospitality industry

Location Preference: Mumbai


Business Account Management

Global Finance Management

Finance & Administration

Sales Strategies

Portfolio Management

Budgeting/Cost Control (CAPEX)

Reporting and Documentation

Accounts Payable and Receivable

Compliance Mgmt.

ERP (SAP / Tally) Implementation Client Relations



Goal oriented professional with nearly 15 years of rich experience

Effective in building account plans with the accounts scope concerning details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed

Recognized as a Best Performer in Transition Team, travelled to Canada (Toronto) in 2008 for Process Training on the project- Marsh Insurance Brokers Canada

Engaged in sales planning, deployment of sales forces, conducted global sales meetings, taken up on tough accounts, relationship building with voluminous accounts, formulation of competitive strategies, and promoted customer retention programs nation-wide

Proven capability and proficiency in implementing, analysing, and managing new accounting procedures and systems

Managed vendor relations as well as timely and accurate processing of invoices, purchase orders, expense reports and payment transactions; focused on ensuring efficient processing (payment allocation, reconciliation and month-end reporting) of company receivables through SAP and timely collection in accordance to company policies

Skilful in developing reports, summarizing the company’s financial status in various business aspects and coordinating the preparation of tactical plans, financial forecasts, and budgets

Possess significant leadership experience resulting in better financial performance and enhanced systems for higher performance of the team


Mark Spa & Salon Pvt. Ltd. (Brand-Dessange Paris Spa & Salon), Mumbai Since Sep’16

Business Account Manager

Key Result Areas:

Liable for:

oDeveloping, leading, and managing key account negotiations, as well as ensuring the company meets revenue quotas on a required scale

oThe management of sales and relationships with particular customers

Designing and directing creative strategic customer initiatives to deliver value-adding services

Assuring the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers in the Business Unit

Analysing all customer requirements and develop solutions to complex problems and provide assistance to a variety of services and products

Ensuring compliance to all management reporting requirements and monitor work according to company policies

Assisting SPA & SALON staff in work and design procedures to generate profitable sales in both existing and new business accounts

Maintaining excellent relationships with key customers in organization and prepare various vertical market strategies to enhance growth

Facilitating and developing various projects to ensure optimal customer delivery for the Mumbai outlet


oCash, cheque and credit card transactions in the system

oPortfolio for high profile clients and follow-up timely to renew their memberships

Communicating to clients to renew expiring membership and inform clients about new schemes launched

Suggesting actions to improve sales/business and identify opportunities for growth

Formulating reports on account status and sending it across to the business franchisors

Coordinating with other departments for smooth functioning of the Spa & Salon

Attend weekly meeting with Manager, Marketing Manager & Business franchisors in order to discuss the areas of improvement

Helping the Front Desk Team in the Mumbai outlet in the absence of Spa & Salon Manager

Achieving centre targets on annual membership packages of clients

Highlights (DESSANGE-PARIS):

Managed good business relationship with high end customers and generated good annual revenue for the Bandra outlet

Upsell in-house products (Dessange, L’Oreal, Kerastase and Decloer) to the walk inquiries

Increased customer satisfaction an average of over 80% at assigned accounts

Successfully collected over INR Thirty Lakhs from delinquent customers through cheque & debit cards during demonitisation period

Guided business towards areas of improvement which resulted in 50% increase in business value and 40% reduction

in cost

Firmenich Aromatics India Pvt. Ltd., Mumbai Aug’12-Sep’16

Finance Execution Officer (Global Finance)


Completed Global Finance Operations for the company for USA, North America, Europe and Asia Pacific regions

Validated capex documents uploaded by Global Finance Managers into capital investment of the company

Managed SAP ERP 3 entries independently, prepared weekly & monthly SAP BW reports for Global Finance Managers

Uploaded Amex and Visa Credit files in SAP for global affiliates

Processed Mass deletion of credit card entries in SAP for global employee’s unassigned old credit card expenses in the travel portal

Administered SAP activities independently, starting from entering data into SAP in a timely & accurate manner for project cost allocation and project Period End Closing (PEC) for Global Internal Manufacturing Plants

Created bank key & maintained the cost centre changes in SAP for global cost centre owners

Handled complete backend activities of Vendor Master Data Management for the global affiliates


Closed all open accounting entries in the SAP (for Global counterparts) in the year 2013 and exceeded the set targeted levels of Firmenich Switzerland

Attended various in-house finance & communication trainings in Mumbai office recommended by the reporting manager

Visited Daman & Dahej manufacturing plants for product & safety trainings recommended by the Finance manager

Attended global online trainings for the various projects allocated to Firmenich Internal Shared Service Centre (FISSC)


ABC Bearings Ltd., Mumbai Jan’10-Aug’12

Finance & Administration Executive

WNS Global Service Pvt. Ltd., Mumbai May’06-Jan’10

Sr. Customer Service Executive

Mercury Fitness Centre, MUMBAI Jan’03-Apr’06

Front Desk Executive


M.Com. (Part- 1) from Sydenham College of Commerce & Economics, Mumbai in 2002

B.Com. from Sydenham College of Commerce & Economics, Mumbai in 2001


MS Office-Basic Computer Course from NIIT Computer Education in 1998


SAP (Finance & Controlling)


MS Office (Word, Excel & PowerPoint)

Internet Applications


Date of Birth: 6th October 1978

Languages Known: English, Hindi, Marathi, and Gujarati

Address: Mangal Shushti CHS, A5 Bldg., Flat no. 1805, 18th Floor, Near Income Tax Office, Ambedkar Colony, Opposite Race Course, Mahalaxmi (West), Mumbai- 400034

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