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Desktop Support Manager

Location:
San Antonio, Texas, United States
Posted:
August 29, 2017

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PEDRO M. ARZOLA

*** ******* ****** #*** ac113w@r.postjobfree.com

San Antonio, Texas 78202 (512) ***-****

OBJECTIVE

Well-trained IT Support Technician seeks new opportunities with an organization that provides a path for career growth.

SUMMARY

Comprehensive knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook), Windows XP/7/10, and networking setup, security, and account management.

Excellent communication, interpersonal, and customer service skills able to work effectively with non-technically oriented end-users.

Strong supervisory, organizational, and time management abilities – accustomed to working in a fast-paced and time-sensitive environment.

Bilingual with the ability to conduct formal business in English and Spanish.

EDUCATION

Pursued an Associate of Applied Science degree in Networking Systems Administration for ITT Technical Institute.

Certifications:

CompTIA A+, Network+, and Security+, 2017

EXPERIENCE

GREATER SAN ANTONIO TRANSPORTATION COMPANY 2/12 – Present

San Antonio, Texas

IT Support Manager – Multifaceted functions involve supporting LAN/WAN operations for up to 90 users from locations in San Antonio and Austin.

Perform network management to included adding/replacing switches, routers, cables, wireless connections, and workstations.

Create user accounts and access levels for Microsoft Office applications and the company’s proprietary operations and data management applications.

Provide Help Desk Support to troubleshoot/resolve networking issues and hardware issues with workstations, printers, or scanners.

Install/update software and drivers, repair work stations (memory, motherboards, CPUs, and communication cards), install new workstations or peripherals.

Manage network security that includes hardware and software firewalls and reimage workstations.

DOCUMENT IMAGING TECHNOLOGIES, Brea, California 6/06 – 12/11

Production Supervisor – Promoted to this position after establishing an excellent record of performance as a Lead Man for this document imaging company. Supervised a team of 15 and handled training, scheduling, job assignments, and quality assurance.

PEDRO M. ARZOLA Page 2

EXPERIENCE (Continued)

Performed preventive and minor maintenance on scanning equipment, upgraded software, and diagnosed software and hardware issues.

Managed the MS Server 2003 LAN and assigned accounts, resolved networking issues, and installed/managed hubs and switches.

Initiated process improvements in operations that reduced documents preparation, optimized performance, and improved quality of output.

Worked with a broad range of customers that included mortgage companies, healthcare organizations, and other businesses to setup profiles and ensure satisfaction with finished product.

EARLIER EXPERIENCE

HANKOOK MOTORS, Los Angeles, California 2002 – 2003

DESERT SUZUKI, Indio, California 2001 – 2002

Finance Manager – Supervised a team of up to 12 and assisted with sales closing of new and used vehicles.

Sourced and negotiated terms with lending institutions that improved profitability of sales transactions.

Consistently met established goals for sales of 3rd party products and services.

MIDWAY FORD, Los Angeles, California 2000 – 2001

Assistant Used Car Manager/Finance Manager – Hired, trained and scheduled up to 12 Sales Representatives.

Conducted formal sales training and worked closely with the Sales Manager to establish sales goals and strategies.

Handled sales closing, financing, and sales of 3rd party products and services.

WEST COVINA CHRYSLER/JEEP, West Covina, California 1998 – 2000

Sales Representative – Quickly established a leadership position as one of the company’s Top Sales Representative for the sale of new and used vehicles.

Consistently ranked as one of the Top 5 Sales Representatives in the company.

REFERENCES AVAILABLE ON REQUEST



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